I was wondering what is best practice or how other organisations manage approval in workflows when the approver is not available to action the approval. Example:Requester logs a catalogue item where they have selected an approver from a reference fie...
I am working on a business requirement where I need to populate Dynamic Ci group value in "Dynamic Ci group" field on the change form.The Dynamic CI group value is fetched by this way1. Open the Affected CI record2. Go to Service Configuration Item A...
Hi, I have a requirement for my custom table to have the copy functionality. When user clicks on "Copy AR Request" button in the form, then it should create a new record and some field values like short description, category fields should populate wi...
HiI have created a VTB there I have given the filter condition is assigned to is dynamic me. But when I click on my name it is not showing the cards which are assigned to me But for one issue I have approached servicenow team there they have created ...
Hi All, I have created a catalog item and would like to make it available which matches the below criteria. If logged in user is Business Service owner, then the catalog item should be available for them.I am trying with the below script. But it is n...
Hi i am trying to get the access token for authorisation to post the rest message , is it possible not to put the client id and password in the script ? tokenRequest.setEndpoint('https://apigtwb2cnp.us.dell.com/auth/oauth/v2/token');tokenRequest.set...
Hello Team, In the walk up experience portal check-in page, how should I change the logo. As well as in the queue page, how should I change logo. Please help, Thanks advance. Thanks
Our instance is configured as detailed below: Dictionary: Updated the Attribute named ‘Use Document Viewer’ to true in the kb_knowledge dictionary entry with a type of Collection.System Property: Updated the value to true for ‘glide.knowman.use_docum...
Request is created from interaction. When request is created , end users get a notification. The requirement is , once the end user replies to the notification via email, it mail should be added in the additional comments of the RITM and the fulfille...
hi, i want that whenever i type in my virtual agent something related to record producer, it should suggest me my record producer that i have created and knowledge article as well, i am really struggling to configure it. i am only getting information...
Hello All,I have one requirement where two fields are with same name and I want to distinguish fields without changing their name in dictionary.Example : On catalog task list view there are 2 fields "request_item.item" and "item", but when we see for...
In the SLA form, what will happen if I only enable retroactive pause, but not retroactive start. If retroactive pause will still work without retroactive start? or we can only use them together(retroactive start and pause)?
Hi, We do have a requirement to allow ITIL licensed users to edit State, WorkNotes, Comments, Parent Incident columns in list view for incidents where the Source OR Bottler Impacted is Event Monitoring except where incident priority is P1, P2 For thi...
Hello Team, How can I add depedent value ( dynamic selection ) in the "reason for visit" in walkup portal. Like when end user selects reason as "something is not working" I need to populate a dropdown list with options " laptop, desktop, mobile etc"...
Hi, In production, the role 'u_aqcc_read' is having 3 members like: A,B,C, so they can have access ready only. In test, the same users A,B,C is having access to edit or write. So when we clone from prod to test the role 'u_aqcc_read' is adding to use...
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