Hello Dear All,I'm implementing the virtual chat bot for my client for all catalog item. But I'm facing an issue with reference qualifier, variable set and Macro. When i'm removing the ref qualifier condition, deleting the macro and variable set then...
Hi, I have integrated Virtual agent with MS teams. I'm curious to know where to check this option as shown in image empty dropdown. Whenever, I'm provided with results from teams VA I get an empty drop down option there is no text in the drop down wh...
I already included Script Include,Business rule and configured too with Agile Integration to populate the Feature field on the story form but still it s the same.I have a storyForm and I need to get the Feature number by default from the feature list...
How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Affected Ci (task_ci table) fields as technology manager ; name and put them in an notification e...
Hello,I have a group called 'test_impersonator'. After doing upgrades, patches, builds, i put multiple members in this group just to allow them to test as other users. Once all testing is complete, i would like a script that i could run, that would ...
Hi TeamI am trying to restrict the Catalog Item submission if the Mandatory Columns on the Excel is not filled with data.I am Using the GlideExcel Parser and the Mandatory Columns I am getting from the system property.It is Strange the Excel Parser i...
Hi teamNeed to be able to report on average incident response time (time from incident creation to the time it was assigned). I created one report for this on incident_metric table keeping defination as 'Assgined to duration' but not sure if it is ca...
Hi How to restrict user to update time only 24 hours from selection Date Thanks In advance!
How can I sort list collector values based on order. The values are in Question Choice table. I tried to create a system user preference but it still doesn't sort properly.
We are working in the new Washington instance. When we create a request via the ESC mega menu - the requestor is getting an email saying " this task is assigned to you". However, the task is actually assigned to support staff say me Tyler. Any ideas ...
Based on selected server i need populate Ip_address in CIIP Field For this CIIP field I selected cmdb_ci_ip_address table in this table cmdb_ci is a server name field so that so i write Referance Qualifier :javascript:'cmdb_ci'=current.variable...
Hi all,I am currently trying to create a Performance Analytics Dashboard with a data visualization that tells me the percentage of records that have been completed by a certain due date. I currently have this script with "print_completed_date" being ...
Hello Community, There is a requirement where if a catalog form passes all the validations then only the form should be submitted otherwise we have to abort the on submit. It should not submit anything. I used return false in my client script but sti...
We have our system setup where when an employee submit a ticket both a parent and child ticket is created. We want to remove the child ticket from being created all together because it is not needed.
I'm attempting to use the mailto. email approval for 3 x different approval options and 1 x reject, but the workflow defaults to the same option no matter which of the 3 x approval options are selected. Any help or pointers would be much appreciated
