How to scheduled a job to send the list of open incidents assigend to "HR group" every monday.

[mishrarakes]

I want to Scheduled a job in which list of open incidents assgined to "HR" group every monday. can any one help me.

[Abhishek_Thakur]

Hello @mishrarakes ,

You can follow the below script and the reference screenshot that will help you to achieve your requirement.

Below is the script, you can follow: -

var inc = new GlideRecord("incident");
inc.addActiveQuery();
inc.addQuery("state","New"); // Enter the state as per your system;
inc.query();
while(inc.next()){
	inc.assignment_group="HR"; //Enter the name or sys_id of the group;
	inc.update();  //Update all the active incident which state is open.
}

Please mark my answer as accepted solution and give thumbs up, if it helps you.

[dgarad]

Hi @mishrarakes 

create a report  as below.

schedule the report as per below image. change your assignment group.