Hi everyone,I am new to Service Operations Workspace. Can someone place guide me how to edit the field on default RITM page. PFB screenshot for reference. I need to use custom field on sub category populating on the form.
Hi, I am working on requirement from user to trigger a notification to user three working days before due date, next working day after due date, four working days after due date, and five working days after due date and it should not trigger a notifi...
Hi, Is there a possibility that when we attached images or files using the email client template, the newly pasted image/file will not be part of or included in the attachment record field?
I would like to create a list choice UI Action on the Incidents table where a user can select multiple Incidents, then select "Assign to Problem" from the Actions on Selected Rows drop-down and then a List Choice box of all Problems will appear for t...
Hi all,In sc task form have ui action button, The button called create story. When i click on create story then assignment group auto and product and cmdb_ci and theme populate in story based on assignment group. I have written the sys properties Sy...
Hi Community, I have 3 custom tables which contains data from external sources. I have 4th table as the final table which contains same fields as these 3 tables. I want to transfer the data of these 3 tables into the 4th final table. Whenever data i...
When no one in the queue accepts the request, how can the live agent support flow be terminated? presently whenever a request for a live agent is made through VA, the request has been sent to the agents listed in the group, but none of them have acce...
Hi All, var matchFound = false;var queueId = $sp.getParameter('location_id'); // Get current location IDvar gr = new GlideRecord('wu_location_queue');gr.addQuery('sys_id',queueId);gr.query();if(gr.next()){var gr1= gr.name;if (gr1.startsWith("Ben")){m...
Computed risk score, inherent score and Residual risk not populating after the servicenow upgrade. It is working for previous Risk assessments but after the servicenow upgrade it's not working for the new Risks.
Hi All, We need to make Activity worknotes of sc task when state is closed. To achieve this I have created a UI policy working in backend but not working in frontend(portal) is there a way to make it readonly or hide it.Backend Front endThanks,Anil
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Hi All, I seem to struggle to get SMEs to regularly update the Notes on Incident tickets, which makes building an Incident timeline very difficult. Does anyone have any advice on how you've dealt with this within your respective organizations? Tha...
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
Hi, We have got a requirement to create one topic in Virtual Agent. On selecting that topic, user's active tickets (incident, service request) should be listed. When a user clicks on any ticket, we have to update one field on that ticket record in th...
Hi Im trying to hide my variable set Create new group based on the selection of the request type:Using the following code: function onChange(control, oldValue, newValue, isLoading) { // if (isLoading || newValue == '') { // return; // } ...
