How to Set cab date and time based on user time zone

ramkumarjai
Tera Contributor

‎07-10-2025 06:30 AM

How to Set CAB date and time based on user time zone. for exp if user belongs to US time zone the Cab date time should be populated based on US time zone like that. 

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Vishal Jaswal
Giga Sage

‎07-10-2025 07:43 AM

Hello @ramkumarjai 

If the user preferences or time zone of user in sys_user table is set to US/any time zone, then ServiceNow will automatically do the conversion. You can try to set CAB date/time manually from Change Request list view and then impersonate any user in US to see whether the CAB date/time shows in US Timezone or not. If not then update the timezone of this user in sys_user table:

An example: 

CAB date/time: set with user in US/Mountain

VishalJaswal_1-1752158549531.png

Impersonated user in IST timezone:

VishalJaswal_0-1752158536089.png

 


Hope that helps!
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