How to setup assignment group logic in awa queue

lucky6
Tera Contributor

 

Hi, 

As per the requirement I have to route a case to single queue with different assignment group based on the case product. here I have a logic in script include and how can I configure that script at queue level with multiple assignment groups?.

Is it really possible? I know we can split this logic with different queues and assignmnet groups but here I want it in single queue.

Thanks in advance..

compressed_20240626_161006.jpg

 

3 REPLIES 3

Laveena-Agarwal
Kilo Sage

did you get any answer related to this?

kiran pawar
Tera Contributor

@lucky6 

Did you get any answer related to this?
I have the same requirement , if you got answer then please answer
thank you

kiran pawar
Tera Contributor

Did you get any answer related to this?
if yes then please let me know the answer