How to setup assignment group logic in awa queue
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06-26-2024 03:52 AM
Hi,
As per the requirement I have to route a case to single queue with different assignment group based on the case product. here I have a logic in script include and how can I configure that script at queue level with multiple assignment groups?.
Is it really possible? I know we can split this logic with different queues and assignmnet groups but here I want it in single queue.
Thanks in advance..
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10-30-2024 03:13 AM
did you get any answer related to this?
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05-27-2025 11:11 PM
@lucky6
Did you get any answer related to this?
I have the same requirement , if you got answer then please answer
thank you
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05-27-2025 11:14 PM
Did you get any answer related to this?
if yes then please let me know the answer