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How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

Nitin21
Tera Contributor

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

1 ACCEPTED SOLUTION

@Nitin21 

Steps

1) add file to your catalog item, get the sysId of sys_attachment record sysId

2) create variable of type URL and add the relative URL there in default value, use the correct sysId from the above step in this

AnkurBawiskar_1-1763132593714.png

 

3) then write onChange on your other variable to show/hide the URL and another UI policy to make URL variable read-only always so that users don't change it

Output:

AnkurBawiskar_2-1763132677209.png

 

I hope this answers your question and you can enhance it further from here based on your developer skills and requirements

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

There's no variable of type= macro in service catalogue and macro not supported in service portal.

It's' correct. can you think it's possible use Variable di tipo "Container" + UI Policy ?