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3 weeks ago
How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?
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3 weeks ago
Steps
1) add file to your catalog item, get the sysId of sys_attachment record sysId
2) create variable of type URL and add the relative URL there in default value, use the correct sysId from the above step in this
3) then write onChange on your other variable to show/hide the URL and another UI policy to make URL variable read-only always so that users don't change it
Output:
I hope this answers your question and you can enhance it further from here based on your developer skills and requirements
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
There's no variable of type= macro in service catalogue and macro not supported in service portal.
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3 weeks ago
It's' correct. can you think it's possible use Variable di tipo "Container" + UI Policy ?
