Getting java.lang.NullPointerException while loading dashboard

gauravshind
Giga Contributor

Hi , in our instance of service now I am getting NullpointerException while loading a dashboard. I see that we started getting this error "2025-11-13 09:52:50" and I am suspecting that there was come change done on the filters for this dashboard which it does not like. 

As the dashboard is not loading and only shows blank page I am not able to see any widgets. Is there a way I can find out what the latest addition to this dashboard and revert it? 


Stack trace:

at plugin://com.glideapp.dashboards/ui.jtemplates/dashboards_page_setup.xml.8:102
Root cause of JavaScriptException: java.lang.NullPointerException
: java.lang.NullPointerException: Cannot invoke "String.indexOf(int)" because "name" is null: com.snc.dashboards.DashboardLoader.sanitizeTabName(DashboardLoader.java:325)
com.snc.dashboards.DashboardLoader.fetchAllTabs(DashboardLoader.java:264)
com.snc.dashboards.DashboardLoader.getDashboard(DashboardLoader.java:210)

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