Hi, We want to implement filter conditions on the OOB Virtual agent dashboard. I tried doing so but could not achieve it on the existing widgets but it is possible on the new ones which we create. We want to filter most of the widgets on the dashboar...
Hello!I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.Is there a way to copy all the attachments?I tried to use the For each i...
So, I found some guidance out there indicating this was the proper syntax for hiding a related list. //Hide Related Lists that we don't need g_form.hideRelatedList("REL:48d5301981cf21101304af564a4f7043"); g_form.hideRelatedList("REL:48d5301981cf21101...
Hi All, I have configured a custom UI action on the RITM form which allows approvers and their delegates to approve any RITM. However, I've observed that whenever the records in the sysapproval_approver table is more than 10 for any RITM, the UI acti...
Hi all,I'm trying to filter the results in a list collector using a value that's selected earlier in the Catalogue Item form.In the first instance the end user selects a user using a sys_user reference field, from which I have been able to create a s...
I want to auto populate the avatar field when new record or new user is inserted in user table
Hello community,I hope this message finds you well. I am currently exploring ways to leverage Document Templates in ServiceNow to establish a centralized library. The goal is to enable users to create documents based on specific data they input.I am...
How To hide module based on reference field in ServiceNow
How to add owner ship group as approver if knowledge base is known error in the below code
Hi team, Iam trying to pull the report which are opened by service desk via metric table. how to fetch the report based on Assignment group, as opened by is referencing to user table.Thanks in advance Thanks and Regards,Sai Prakash
when state == null then no one reason field will be display. could you please check below code:else if(state == ''){g_form.setMandatory('u_in_progress_reason',false);g_form.setDisplay('u_in_progress_reason', false);g_form.setMandatory('u_new_reason',...
I changed the name of the static content of the dashboard. But it is not getting reflected. Can anyone help me?
I want to know how long time you save all your user info (regards to GDPR) into the ITSM module , and what do you do when the time limit is over ?
Can anyone please explain, if one can make on-call schedule private for one specific group so no-one else can see there schedules.
Hi, How Virtual agent interaction record is auto-populating "assigned_to" field with "Virtual agent" user?Currently we are using virtual agent for both IT and HR portals. We need to identify/Differentiate interaction records based on portals. How can...
