How to take care of email properties and sysevent tables while cloning?

[saint]

How to Handle Email Properties and sysevent Tables During a ServiceNow Clone?

[Raghav Sharma24 · Accepted solution]

1. Email properties are part of sys_properties, you can preserve that table in source instance.

2. sysevent can be excluded. in source instance.

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717012  for more details

[Bhuvan]

@saint 

Refer below knowledge article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547597

You can use preserve and exclusions during cloning,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717012

Cloning does not overwrite the email settings of the target instance although it does disable email and would need to enable email.

You can use manual method or automated script to maintain post-clone changes.

If this helped to answer your query, please mark it helpful & accept the solution,

Thanks,

Bhuvan

[Bhuvan]

@saint 

Did you get a chance to review this ?

As per community guidelines, you can mark multiple answers as Accepted Solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan