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yesterday
I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?
2 hours ago
SN provides an extensive reporting for AWA as doing manual calculations could be tedious.
Refer : https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/use/dashboards/application-...
Please mark the answer correct/helpful accordingly.
