How to track agent status in advance work assignment

[Akshaykhare]

I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?

[RaghavSh]

SN provides an extensive reporting for AWA as doing manual calculations could be tedious.

Refer : https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/use/dashboards/application-... 

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@Akshaykhare were you able to get the report?

Please mark the answer correct/helpful accordingly.