Suppose you have an import file containing multiple types of information such as user information, group information, and group manager information. Ideally, you should import this data into three separate tables: User table, Group table, and Group M...
SCCM and other Import sets run, but fail to update Windows Software Installations in Software Asset Management
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Hi, I would like to know if there is any functionality which allows users to be automatically subscribed to any future change freezes and then have that freeze added to their outlook calendar? Scenario is that many get caught out with change planning...
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
Hello, I would like to permanently change the view of a table. When I open Application Services it is opened in CSDM_View and I would like to change it to be Default View by default. I changed other table via View Rule if (is_list) { // if it's a lis...
Hi Team, I want to close almost 300 STASKS and RITMS using background script. But i do not want to trigger closure notification to the requester. I have the below background script. Even though workflow is set to false, it does automatically close th...
If I want a catalog item to always appear on the second page of the order guide without using a rule base or making it mandatory, is there a way to do this?
Hi All, I am facing one issue on 'interaction related records' table, actually i have ran the query interaction active true so one one interaction record is showing with 23249 related records attached to it. and when i am opening the above interac...
standard change proposal not showing template values, it just keeps on loading
How to change the widget icon of virtual agent in the employee center portal. Making modifications to "sn-va-sp-widget" is not helping at all and makes no change to the VA in employee center. Can anyone help in this matter on how to change the virtua...
Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that ne...
I need a report that shows the time between when an incident was closed to when it was reopened by someone. We are looking at decreasing the time from 10 days (auto close) to 5 days. I am not sure on how to decipher the initial close date from the ...
Hello everyone Is this possible that Follow button can be disable for user who have itil role?
Can someone please help me in changing the virtual agent icon in service portal