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How to trigger a confirmation when request is logged by someone else

ndowne
Tera Contributor

Managers/Assistants can log requests for new computer or system access for their staff or managers. However for some of these requests we want the end user to "sign" so that they understand their obligations once the request is fulfilled. 

 

Is there a way to obtain a confirmation from the "Requested for" person on submission, and leaves the request in "waiting for more info" type status until it is received?  If yes, can you provide an example of how to achieve this.

 

Thanks

1 ACCEPTED SOLUTION

You can use the approval email solution for this as well. Instead of approval request, you can trigger a notification with all request details and give buttons or links in the email content for user to accept terms and conditions. You can have a new email drafted  when button/link is clicked and process the response using inbound actions. 

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5 REPLIES 5

You can use the approval email solution for this as well. Instead of approval request, you can trigger a notification with all request details and give buttons or links in the email content for user to accept terms and conditions. You can have a new email drafted  when button/link is clicked and process the response using inbound actions.