How to wait for a flow based on the variable's value provide from the RITM

[zee15]

Hi,

I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable.

Here’s the use case:

• The flow creates a task for a particular business function.
• In the subcategory, agents provide values after the RITM is created.
• If the agent selects “Payment Request”, then an approval should trigger first, followed by the creation of an SC task.
• If the agent selects any other subcategory, only the task should be created (without approval).

I am trying to figure out whether I can use a wait condition or if there’s a better approach to ensure the flow waits until the subcategory value is provided.

Any guidance or suggestions would be greatly appreciated.

Thanks in advance,

[Ankur Bawiskar]

Hope you are doing good.

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