We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How Update existing records when REST API sends modified information

SNewbies
Tera Contributor

Hello!

I am pulling data from third party using REST Outbound API and I want to update records for given user if user name changes instead of creating a new account.

As of now it is triggering a workflow to create a new account and it is not updating old account.

I wrote a BR for after update with conditions as First Name changes or last name changes.

Please find screenshots below.

Thank you

SNewbies_0-1714057438154.pngSNewbies_1-1714057638555.png

 

0 REPLIES 0