This is the notification for CAB Request Delegate that was added, but it is not triggering when I add a CAB delegate. Do I need to change any condition? This is OOB, right? Also, please explain how this notification works.
Hi Community,I have a requirement related to the GRC Attestation form. As you know, the form includes an "Attach Evidence" field. I want to apply a condition so that only specific file types (e.g., PDF) can be uploaded through this field — other form...
Hi, I have a question regarding the Email Client Template configurationI've added the email address from the 'Email Client From Address'. But, this email address is a distribution listIs there any configuration needed so it could work, or is this set...
Hello everyone, I'm working on an ATF test. While submitting the Request from employee centre the UI triggers a JavaScript confirm() dialog, like this:var correctInfo = confirm("Are you sure that " + answer.name + " with userid " + answer.userId + " ...
Hello, I have a single line txt type field that allow user to enter the name of the new group they want to create. Our stander format for group name start with "EY - group name " Ideally we want the field to pre-populated with CA- and then we need so...
I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782 My requirement is that i have 2 level of approvals. 1. Service level 2. CABCAB should be triggered only once t...
I need to generate a task and assigned to whoever approves the request item. I'm having a hard time to retriever the approver from the approver table [sysapprover_approver] and set on "assigned to" on catalog task
Hi Team,I'm working on the Change module and have a requirement where the Assigned to field on the Change Task should behave as follows:It should be mandatory for all states when the Organization (from the parent Change Request) is ABC.It should be m...
Hi. From Topic 1, I'm using SwitchTopicbyName to go to Topic @2. Works great. vaSystem.switchTopicByName('Login Help - Servicing Site'); When it gets to Topic 2 user has to choose one of 3 choices. I want to automatically select what they n...
Hi Team, There is a requirement in our project that only Group Managers having ITIL role should be able to add/remove users to the group apart from user_admin role. For this I have created 3 Create ACls and 1 delete ACLs and 1 BR and this works fine....
Hi,We are not using transfer HR case functionality. Agents change the HR service from general enquiry to other services.How can we create a report to track the time between general enquiry to any other HR serviceTIA
HI Community, I have a requirement, there is a table called "cases" in that there is field called external provider (similar to watchlist) when the user is added to that external provider field then the record needs to be visible to the added user (i...
We are getting issues when getting data from ServiceNow because of the "zero-width whitespace" characters. How do I parse data found in tables to remove this?
Find all approval records for RITMs that are in a pending/requested state.Reject those approvals.Update the corresponding RITM to reflect the rejection by:Setting its state to "Closed Incomplete"Marking it as inactiveAdding a work note if one doesn't...
We have integrated MS teams with ServiceNow, It is working as expected the users are notified if any incident or tasks assigned to them or any approvals are triggered to them in MS teams "ServiceNow for Microsoft365 app". Our query is can we design a...
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