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need to remove roles and groups from inactive users

after updatefilter conditionactive changes to false(function executeRule(previous, current) {        if (previous.active == true && current.active == 'false') {            gs.info('Deactivating cleaned up started : ' + current.name);            var g...

aneelac by Tera Contributor
  • 487 Views
  • 2 replies
  • 0 helpfuls

Resolved! Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

yashgarg by Tera Contributor
  • 1085 Views
  • 3 replies
  • 1 helpfuls

Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

RouzbehP by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

How to remove stages in Transfer order Tasks

Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages?  Thanks.   

bhargavi9 by Tera Contributor
  • 859 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

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