My Co-pilot should tell me the list of actions I need to take from the Dashboard
Can I task my co-pilot to let me know the list of open Incidents for my team
Forum Posts
Virtual agent : Service Portal agent chat configurations
Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...
Resolved! Table schema export
As part of a overall project in our company we are building a data dictionary of all our applications. I am able to export the Table data contents to CSV, but I would also like to download the schema itself, I might be daft but I have not been able t...
Resolved! Updated work notes from the old value to the new value.
Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...
How to Remove Recommendation Icon from Incident in ServiceNow?
Hello everyone,I am working with ServiceNow's UI Builder and I'm trying to remove the recommendation icon that appears in the "Incident" section. I have tried the following steps, but the icon is still visible:Deactivating: I made the icon inactive, ...
Resolved! I am not sure why script include is not working
To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...
RITM BEST practice
Hi I have received the requriment where i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog itemis it best practice to do so ??and if yes how ??
Resolved! Scheduled knowledge article reminder notification using flow designer
Hi,I want to send reminder for knowledge article author 90 days before valid to dateFrom 90 days till expiry date it should send every fortnightly reminder.If any script available please share, Thanks.
convert email to PDF
I have written below script to convert email to PDF and attaching to the respective target.But my email body content not fitting to the page in the PDF, please help me on this one var html = "<p>" + current.subject + "</p>" + "<br>" + current.body; ...
Unable to edit the outage record in New state of the change request
Unable to edit the outage record in New state of the change request. Ideally, there should be access to edit the fields in the outage records in New state.
how to create a ACL for sys_id field?
Hi I am currently working on create ACL rule for sys_id field, which is not accessble in the dropdown list. how could I create one for sys_id field.
How to Provide Read-Only Access to Incidents for Non-ITIL Managers (Nothing Worked So Far)
Hi Community,I am looking for guidance on a specific use case around incident access for non-ITIL users.We have certain business managers (for example, store managers) who are not part of IT operations and therefore should not be granted the ITIL rol...
Resolved! Populate Order Guide Variables from URL
I want to create a URL that opens an Order Guide and populates 2 values. We are on the Now Experience and I can't seem to get this to work in any way. Here's what I've tried:Option 1[our instance]/now/nav/ui/classic/params/target/com.glideapp.servi...
Resolved! Add Virtual agent Analytics app to Dashboard
Ned to add Virtual agent analytics app dashboard to Regualr dashboard and need to add interactive filters too
