Hi @ramvenkata3 !!
Issue reason:
This error occurs because variable “Name” must be unique within a single Catalog Item.
In your catalog item, there is already another variable with the same Name value.
Even if the Question label is different, ServiceNow does not allow two variables with the same Name field for one catalog item.
How to fix:
Open the Catalog Item
Go to Variables
Check if any variable already has Name = name
Either:
Rename the new variable (recommended), for example:
user_name
employee_name
requested_for_name
Or rename/remove the existing variable with the same name
After ensuring all variable Name values are unique, the record will submit successfully.
Best practice:
Always use lowercase, meaningful, and unique names for catalog variables.
