I am creating service catalog for single i am getting error can any one guide me please

[ramvenkata3]

[VaishnaviK3009]

Hi @ramvenkata3 !!

Issue reason:
This error occurs because variable “Name” must be unique within a single Catalog Item.
In your catalog item, there is already another variable with the same Name value.

Even if the Question label is different, ServiceNow does not allow two variables with the same Name field for one catalog item.

How to fix:

1. Open the Catalog Item

2. Go to Variables

3. Check if any variable already has Name = name

4. Either:

   • Rename the new variable (recommended), for example:

     • user_name

     • employee_name

     • requested_for_name

   • Or rename/remove the existing variable with the same name

After ensuring all variable Name values are unique, the record will submit successfully.

Best practice:
Always use lowercase, meaningful, and unique names for catalog variables.

[VaishnaviK3009]

Hi @ramvenkata3 !!

If my solution helps you then mark it as helpful and accept as solution.