I can't remove the Teams integration

Vinicius5
Tera Contributor

In our instance we have integration with a Microsoft Teams tenant, I know this because when I try to follow this documentation: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/.... The attached photo screen (override.png) appears to me.

 

Therefore, I intended to follow the integration removal documentation (https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/...) and then link the other tenant.

However, my error occurs because the option to remove an existing tenant, attached photos: channels_and_integrations, sys_cs_provider_application does not appear for me.

 

We are in Vancouver version.

 

Someone can help me?

channels_and_integrations.pngoverride.pngsys_cs_provider_application.png

2 REPLIES 2

Naveen119
Tera Contributor

Struck in Similar Problem .. can anyone has any Solutions

jtshone
Tera Expert

hi did any find the solution?