I'm creating HR case and it is showing html tag in description field.

niveditakumari
Mega Sage

‎11-27-2023 11:34 AM

Hi, 

 

I'm creating HR case and it is showing html tag in description field. When I'm creating HR case using backend view it is not showing html tag in description field and when I'm creating HR case using portal it is showing html tag(<br/>) in description field. 

Please find attached screenshot : 

 

niveditakumari_0-1701113634979.png

 

Can anyone please help me to correct that. 

 

Regards, 

Nivedita

 

 

 

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎11-29-2023 01:47 PM

@niveditakumari There are two description fields available on the HR case table one field is description and another one is rich_description. It seems that you have added description field on the form layout of Workforce administration case, please replace this field with rich_description field in the form layout and the HTML would be replaced via a rich text shown in the rich text editior.

 

Hope this helps.

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SK68
Tera Contributor

‎07-12-2024 10:14 AM

Hi Nivedita,

 

Were you able to solve this issue?

I am also facing the same issue.

 

Regards,

Swetha

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