Hi everyone,I need help with the Service Operation Workspace. There's an option called "Create Request" in the incident form. When I click this function, I'm redirected to the catalog page where I can raise a request. After raising the request, the r...
How to add automatic messages for agents in interaction in SOW ? @Shivalika
Hi everyone, We want to use the 'mailto.approval' and 'mailto.rejection' email templates in the email that gets sent out for approving or rejecting Contracts, but when clicking the approve or reject buttons in the email, it is not associating it bac...
How to add automatic messages for agents in interaction in SOW ?
I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not available....
I need to create a request when an email is sent to a specific email address. What configurations are required for this?Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates a...
Hello All, I have one field named "Requested for" and that field type is requested for only and this field type behaviour is it will autopopulate logged in user name over this field as default value. To remove default value from this field I have add...
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
Hi, I need to allow user to select date after 7 days but it should calculate only business days not weekend. In our project as per client we follow Friday, Saturday as weekend and I need to exclude Friday, Saturday. When user select date then it sh...
Hi,We are exporting user details from user table to excel sheet.But we are unable to get Assignment Group details to which the user is part of.Assignment Group is a related list in the user form, so we are unable to get that details while we are expo...
Hello, I can't see the agent assist in the Service Operations Workspace, specifically when I am on an Incident (Request, Problem) form: What can I do? Maddalena
In workplace service Delivery application, I got this after submitting record. what could be the reason behind it? Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access...
I have a string field in my catalog item called ' Release Id' , I want this to be changed to reference filed. Will this have any impact on already created record? If yes, How to fix it
