In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis.
In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis. But in the native view its working fine.
Forum Posts
Print card response using multiple table
We have records from approval and hr case table if user select record from list we want to print it in the form of card in virtual agent.
How to add users in to AD group by taking attachement data from the sc_task
We have a variable in the task which is attachement type, End User will add the attachement (contains User Id's), we need to add them in to AD groups by using flow designer. I know we need to create custom action in flow, In that need to write some...
Hi Everyone, My below code is not working in the page...can someone help me with the error in the
var act = g_form.getValue('u_active'); if (act == true){ g_form.setMandatory('u_location',true); } else if(act == false){ g_form.setMandatory('u_location',false); }
I have more ci data so if i select ci data then the service field data will populate automatically
I have more ci data so if i select ci data then the service field data will populate automatically, so based on ci data the service will filtered , while importing records in ServiceNow if the records have attachments does it will imported with the a...
Resolved! Multiple guest chats in VA
Hi Everyone, we observed multiple guest chats being initiated at almost same time (varying in seconds), all by guest user in servicenow. They have all been closed (left the conversation) without selecting anything. Can you advise me on how VA can b...
Make the fields readonly of the reference type variable once we clicks 'i' icon in ServiceNow
Hi Experts, I have a catalog item called 'Access Request' and I have 'Request Type' variable which has 'Onboarding' and 'Offboarding' drop down values in it. I select 'Onboarding' and I choose a location from another reference variable called 'Locat...
Duplicated the 'Escalate IT Ticket' topic in virtual agent but getting conversation end message
OOTB Topic: Escalate IT TicketDuplicated:Test Escalate IT TicketI'm having technical issues and won't be able to continue this conversation.There are no agents available at the moment. Please try again later.Thank you for using our support chat.Refer...
Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent
Hello Team Can any one explain the "Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent" with an example. ThanksNagarjuna
Scheduled Job to close table records
Hi, I need to make scheduled jobs to close records for 2 tables.I tried for 1st table with below codes, it works. var transaction = new GlideRecord('x_shlt_shinsei_request_transaction');transaction.addQuery('active', 'True');transaction.addQuery('sub...
Resolved! FAILURE: Validations failed. Failed to Order Item - ATF
Hello All,I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test...
Resolved! Count of Incidents Reassigned from a specific group
I am trying to create a report that will show me incidents that were initially assigned to "ABC" assignment group, but they were reassigned to some other group.I do not care what assignment group the incident was reassigned to.I want to know ONLY the...
Approval tab is not visible for non itil users in sevicenow portal
Hi Team, Approval tab is not visible for non itil users in "My Items" under "To-Dos" in ServiceNow portal. These users are having approver_user role. For other user who are having approver_user and ITIL role, they are able to view the approval tab.Co...
Configuration item field value got erased after some days of change is closed
Hi All, We are having a strange issue like where while raising the change request CI information is giving to change request but after some days of change is closed that CI's information is not there and completely change request CI field is getting ...
Topic is published but it is showing as Draft in higher instance
Hello All We have published an topic in the Dev instance and moved to the higher instance, but in the higher instance it is showing as Draft in Designer. One more time I have updated something in the topic and published and moved to higher instance u...
