Forum Posts
Error - The action details for this flow have been removed according to the report retention policy"
Hello everyone, can anyone please help me why i am receiving this error while opening the Flow Context i.e., The action details for this flow have been removed according to the report retention policy. Regards,Mahesh
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Which of the following is supported by UI16?Blackberry browserTable browsersLaptop browserDesktop interfaces
In what workflow sates can you retire a Knowledge article?
We have several different behaviors on our different environments.In most, the Retire button shows up on a knowledge article in the Draft workflow.In one, the button only display for articles in the "Published" Workflow.I have not found ServiceNow do...
Resolved! Catalog Not available for SNC External via updateset
Hello everyone, I have several catalogs available to external users. We use user criteria that we place in the "Available For" related list.I know that ServiceNow natively places the "External SNC" user Criteria in the "Not Available For" related lis...
Using Granular Delegation for excluding approvals for a specific catalog item.
The requirement is that for particular catalog items, the delegates should not receive approval notifications and they should not be able to approve the request in any way. One way to achieve this is to modify the OOB ACLs and notifications.My Questi...
Your Auto-Resolution intents aren't accessible for topic mapping. Check that the prediction server i
Having an issue while configuring IAR Hr Alert level: critical.Your Auto-Resolution intents aren't accessible for topic mapping. Check that the prediction server is set up. How can we tackle this
Resolved! Catalog Script: To concatenate shipping address from location on change
I have a catalog item: The location field comes from "cmn_location". What would the on modify client script look like to populate the shipping address field by concatenating the street, city, state, and zip / postal code from the associated location...
Resolved! Using Transform Maps in Flow Designer
Is there a way to create a demand record from a catalog item's variables in flow designer? Thanks.
Resolved! ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon)
Hello everyone,I am facing an issue where ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon) when a Problem record is assigned to them. Thanks in advance!
If requested for is group manager then the RITM should auto approve
There is a group variable in Catalog form,If requested for is group manager of the selected group then the RITM should auto approve else it should go to requested for manager
Agent Assist Service Operations Workspace
When viewing an incident in the Service Operations workspace, you can select agent assist and attach a KB article once this is selected you are prompted with the attach article modal. I am trying to find out where this is configured as I am wanting t...
Availability Calculation only occurring when Outage record is closed
I was recently working with a Vancouver instance, both in my company's sandbox and in a personal development instance so I could confirm out of the box functionality vs any customization or configuration that may be in place. In both cases, I was te...
Resolved! how to restrict the standard change creation when assignment group is inactive
How to prevent standard change creation when assignment group is inactive.
