Preview ICON - Agent workspace
AllThe Preview Icon works on "Normal View" on requestsBUT When we move over to Workspace "service operation workspace" the same Request - the preview icon is missing?Dictionary attribute ?Added pics for attending-Jason
Forum Posts
Assess Risk - SOW make it mandatory for change request
Hi - I have a requirement to make the risk assessment mandatory when the state changes from Assess to Authorize. In Service Operations Workspace, under the Overview tab, I see the option to "Assess Risk" and is only available in the "New" state. Wher...
Record URL does not redirect to associated record when Virtual Agent sends card bot response
Hi there! I'm working on a problem our end-users are experiencing when clicking a link to a ServiceNow record sent by the Virtual Agent (see screenshots). This is an issue for us via Service Portal chat and Microsoft Teams integration. Basically, whe...
Resolved! Creating a JWT token in script using java cyrpto packages
I have created a script include to generate JWT tokens for authorization purposes on a separately hosted web app. The script include is in the global scope and accessible to all applications. I am getting an "Illegal attempt to access class 'javax.c...
Display devices into list collector based on Requested For field.
I'm Trying to update an existing catalog item for staff off-boarding to display devices assigned to a leaving staff into list collector based on Requested For field. If possible, hide the selected bucket and only show the Available slush bucket.I've ...
Formatting incident description in activities section in service operation workspace
When Incident ticket description has been updated, format in the activity log is not being copied or not in bullet form in Service Operations Workspace view.In incident itil view when I providing the description like belowThis is test 1This is test 2...
Approvals in Digital Portfolio Management / Service Builder
Is there any guidance on configuring approvals with Service Builder in Digital Portfolio Management? If a user is making a change to a service or offering, we want to route an approval record to the governing body for review and approval. We'd imagi...
i want to make read only incident list view for one user .
HIIi want to make read only incident list view for one user . can i ?
We want remove Next UI from all environments , so that SOW view is used primarily.
The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
Unable to fetch Sla displayvalue/sysid in business rule
Hello ServiceNow CommunityI am trying to write business rule to create new Task sla when Assigned to changes.As per the below script new Task sla is being created,but the new sla Defnition is showing blank.I tried hardcoding newSLA.sla value to 'Sys_...
Resolved! My Groups work not available on Landing Page
Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...
Bulk Approval Option for Service Request from sc_req_item Table.
Is it possible to perform bulk approvals at the second level once the first level approval completed for all bulk requests?
Resolved! Excel Export Showing Duration Field in Seconds
Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only. Could you please advise how to achieve this?Thank you in advance for your support.
Workflow for Onboarding or Offboarding that are duplicating
We have workflow set up to send out reminders to a manager to complete the on/off board process. However the workflow is not closing when it should and reopening and resending the email. I have attached the workflow and have an event that triggers a...
VA Search metrics export to excel?
Hej. We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...
