I need alert opened date should be populate on detection time filed in the incident

[ashok17]

I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works:

if (!current.u_detection_time && current.u_alert) {
var alertRec = new GlideRecord('u_alert');
if (alertRec.get(current.u_alert)) {
current.u_detection_time = alertRec.u_opened_at;
}
}

[Rakesh_M]

Hi @ashok17 ,
Its Opened in your case and make sure the backend name is u_opened_at else replace with correct value in script.

[ashok17]

Hi @Rakesh_M ,

Yes, Below is the opened field details in the alert record, below is the screenshots for all, please suggest what was the wrong for this.

[Rakesh_M]

Hi @ashok17 ,
What did you get in the logs?
Can you please share the logs.

[Tanushree Maiti]

Hi @ashok17 

Create a subflow :

• Trigger: When a new Incident is created.
• Action: Lookup records where INC is active and Alert is not empty.
• Action: Update the Incident Record to populate a u_detection_time field using the Opened field from the referenced Alert record.

Refer: KB0753955 Alert Management Explained 

[ashok17]

Thanks for response,

I have tried flow also but i can't see alert option on condition, could you please check your end and confirm.