i need to lookup only active users in a particular view in incident record.

[Abhilasha G T]

Hi Team

I am an Incident Resolver
When I view an incident in the SOW view
Then I am able to look up the users and I see only the active users

how to achieve this.

Regards,

Abhilasha G T

[Najmuddin Mohd]

Hi @Abhilasha G T ,

I think we can not add a reference qualifier, with Active = true or use dictionary override on a particular view.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Ankur Bawiskar]

@Abhilasha G T 

by default in any reference field you should see only active users

Is this not happening OOB?

please share which field it is?

If it's not working you can add simple filter condition for Active=true

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

Its a caller field in incident and a view is   Service operations workspace

only active user i need to see

[Ankur Bawiskar]

@Abhilasha G T 

this should happen OOB

Is that not happening?

If it's not there then add like this

If my response helped please mark it correct and close the thread so that it benefits future readers.