We are evaluating IRM out of the box and when a Policy is approved and the Knowledge Article is created, the author field is blank. Where can I configure it to set the Author of a KA as the Owner from the Policy? I looked in the template and do not...
Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ...
Hi All,There is one field with multiple options , It should not visible by default when form loads, It should only visible when someone selects "yes" as an option on another field.I have tried creating Catalog UI policy and catalog Client script but ...
Hi all, I have a custom field (List Type) named as Configuration item on Table 1 (Policy Exception). This field is referencing to Table 2 (cmdb_ci).When I open records of table 2, it contains related list of table 1 as shown below. When am adding rec...
Hi Everyone,As per the requirement created notification Import sets table and need to fire an event in flow designer, an email should send to catalog item variable requested for, this is to notify the user about the import sets status and logs.we are...
HI @TEAM i am currently working on live agent chat configuration com.glide.connect.support i am unable to download this plugin because of this the chat set up is disabled is there any article are any docs that help me to set up the live agent thank...
When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...
Hi All,On the change table we have a change type which simply ask approval from the members of the assignment group.Twice now it have went into a loop, where after requesting approval, and a member clicks the "Approve" button on the approval request....
Hi, I have a requirement in incident table where if the integration is sending us a priority 1 or 2 it should be set as 3, have achieved it through transform map, However if they send a priority 3/4 and our user has set it at priority 1/2 it should n...
Our incident form has the Configuration item field but we would also like to add asset tag field since we have changed our computer naming scheme. I can't figure out how to add the asset tag field on the incident form
You are implementing phase 1 of Virtual Agent shortly and one of the topics we have duplicated is the Check IT Ticket Status Topic.This topic targets tickets from the Incident (incident) and requested Items (sc_req_item) tables.However instead of tar...
Hi Team,Is there any way we can hide the popup which is appearing after the submission of the assessment?I have attached the screenshot for the same.Thanks in advance.
In the selection for the "requested for" field in the portal does not carry over to the request form and reverts to raisers name.
I am trying to do it with Glide ajax1. case Table Fields:Responsible Team (u_responsible_teams): This field is a reference to the sys_user_group table. It stores the team name (as referenced from the sys_user_group table).Priority (priority): This fi...