Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...
Hi everyone,we want to create a report about the instance database usage.Is there any way to create one like below.Thank you very much.
Hola buen día, Tengo un problema para crear una condición Tengo los siguientes campos tipo Reference hacia la tabla de usuarios: Var DVar SVar TipoVar RVar L Tengo que hacer varios filtros según condiciones:1. Que al seleccionar a un usuario en Va...
I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...
how to check flow if task and ritm number we have, So how to check from which flow they are triggering.
When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...
I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...
Hi AllITIL Dashboard is saying task is assigned and open however when I try to navigate to it. it says record not found. help me out of the same . Thank you Ivran
In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".I want to customize this message, like when we receive an approval request mail. Article Number: <article_number...
The problem is when I search a person name in global search, so there are many types of incident, change, and requested items are showing. But the requested item is, it has close complete, it's not showing. It's shown only open, pending, and in progr...
Hi there, I want to add a button/link 'Cancel Request' which is also visible from Portal view of a logged request. When clicked I want it to trigger a pop up message 'Please enter your reason for cancelling ticket' with a text field that takes the in...
I have created the following database view by joining three tables, but the data is not populating as expected. Could anyone please help me resolve this issue?enterprise_taxonomy_node sn_templated_snip_note_template sn_hr_core_fulfillment_instruction...
Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit
Hi, We have a scoped application and need to create an inbound action which reopens the ticket.when the ticket state is closed complete and the user responds on the last e-mail that was recieved for this ticket. im reusing the Update incident BP inbo...
