there is a variable in a catalog item, the variable's type is reference,Type Specifications: Reference: Application [cmdb_ci_service_calculated]but this is one application that can be selectedHow can i make the variable(Application) support multip...
I have set up three catalog items in the ordering guide.To create a record from a catalog item, I create a flow and specify the corresponding flow for the catalog item.However, when I send the order guide, only the flow of the last catalog item moves...
Currently scoping some work requiring an integration between ServiceNow's Virtual Agent and a third party chat application using the ServiceNow CCCIF integration utility. The third party chat app will be the primary interface for users but all respon...
Hi Team, Is there a way to display a status bar like in change management? BR
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace "Propose Major Incident" is now available for P1, P2, P3 & P4 but we should hide for P3&P4 , how can i archive this Thanks in advance
Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user. Q1. A flow is associated with 1 catalog item , is this correct? Q2.Should I use "cascading variables" to pass data between catalog items? Or should I get the ...
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
When trying to install MS teams in Messaging Integration app, I am getting redirecting to blank page of chrome. Please let me know how to fix this
Hello, I am working on some KPIs for Vendor Management related to SLA. one of the KPI should calculate the total incident that resolved without breaching SLA. My issue that the KPI count the incidents as long as I has one SLA task breach the SLA, so ...
I have a question about Asset Management. Our company manages hardware asset by serializing each item individually. However, we want to check the number of records with the state "In stock" in real-time across various order stages.Is it possible to a...
Hello Team,what is the lowest authorization to transfer an update set to DEV + Test + Prod?Best regards
I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...
Hello Experts,I want to remove the field decorator which is on top of priority field in the HR Agent workspace view. Please help.Below is the attached screenshot. @Ankur Bawiskar
When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...
