i need to lookup only active users in a particular view in incident record.

[Abhilasha G T]

Hi Team

I am an Incident Resolver
When I view an incident in the SOW view
Then I am able to look up the users and I see only the active users

how to achieve this.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

we have different views, like default view and Service operations workspace view.

I need to look up only active users in a particular view like SOW View in incident record.

[Ankur Bawiskar]

@Abhilasha G T 

May I know why you wish to see inactive users default view.

It doesn't sound like a valid business requirement to assign incidents to inactive users.

Please inform the customer about this and you can use the simple ref qualifier I shared earlier.

I hope I have provided a thorough answer to your question. I'm confident that with your developer skills, you can take it further from here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

please see the use case below,

there are two conditions,

1. am an Incident Resolver, I need to look up only active users in a particular view like SOW View in incident record.

2.Then I am able to update the filter, and I am able to see both the active and the inactive users (Filter).

How to achieve this with the best practices.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

for which field are you talking?

also why the resolver/agent want to see inactive users?