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I need to trigger a survey from a button in Workspace.

SiripriyaP
Tera Contributor

I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it? 

6 REPLIES 6

Tanushree Maiti
Giga Sage

Use notification email script to generate an assessment instance for a specific record.

Define the survey, create a trigger condition, and use script logic to link the survey instance to the current incident or case table etc.

 

ref: Trigger survey from email notification - ServiceNow Community

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Tanushree Maiti
Giga Sage

Please refer this links, see if it helps you:

 

https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/take-survey-sow...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: