I need to trigger a survey from a button in Workspace.
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02-16-2026 10:35 PM
I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it?
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02-19-2026 02:40 AM
Use notification email script to generate an assessment instance for a specific record.
Define the survey, create a trigger condition, and use script logic to link the survey instance to the current incident or case table etc.
ref: Trigger survey from email notification - ServiceNow Community
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02-19-2026 07:32 PM
Please refer this links, see if it helps you:
