I should be able to move a Requested Item to a new group and cancel the OLA.

madhunaidu
Tera Contributor

‎07-24-2025 03:58 AM

Hello team,

Could you please help on this.
I should be able to move a Requested Item to a new group and cancel the OLA. And I should be able to obtain a Requested Item from another group and have my OLA added to it.

 

Thanks,

Madhusudhan.

 

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JenniferRah
Mega Sage

‎07-24-2025 09:56 AM

If you make the start condition on your OLA record to include the Assignment Group is equal to your group and on the "When to cancel" select "Start conditions are not met". That should cancel the SLA when it is no longer assigned to your group. 

 

If you are wanting it to run no matter which group, but you want it to switch to a different group when the group changes, then make your Reset Condition "Assignment group changes".

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