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Forum Posts

How to add discounts to pricing in order guide

Hi Team, Can you suggest how to configure discounts in order guide.For example if a user is requesting multiple items via order guide, it should give some discounts in pricing, where do we calculate that?Like every catalog item has a pricing amount f...

Community Alums by Community Alums  
  • 990 Views
  • 1 replies
  • 0 helpfuls

Access to records is not same when impersonated.

when one user (X) can see records in a table, but when another user (Y) impersonates X, the records are not visible and a security constraint error occurs, suggests that there may be specific access or permissions set for user X that are not being pr...

History Report on CMDB Items

How can I generate a report on the history of an item from CMDB, such as a server or application, based on changes in CMDB? Should I use a data analysis tool like Power BI or Tableau that pulls data from a data warehouse if the data warehouse has Ser...

pszpakowski by Tera Contributor
  • 1374 Views
  • 1 replies
  • 1 helpfuls

Live monitoring of Virtual Agent chat

Is there a way to monitor the content of a virtual agent chat as it's happening? If a user is transferred to a live agent, I can watch the chat (i.e. see what is being typed by the agent and the user). Is it possible to do that to see what a user is ...

SiWri by Tera Contributor
  • 1651 Views
  • 2 replies
  • 0 helpfuls

Resolved! if the task contains 14 approval step

Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...

Virtual Agent - Catalog item configuration

Hi,We are trying to configure the Virtual Agent for catalog items and we are facing some challenges in configuring the same.As per the ServiceNow, the catalog item having unsupported variables and catalog client script, the catalog item will open in ...

Lekh95 by Tera Contributor
  • 2312 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent wait for a condition

Hi,Is it any way to pause the VA until a certain condition fulfill and after to continue the VA flow?I could see that I can pause for a number of seconds but I need to wait until the user submit an assessment and we have the results in the tables.

NLG by Tera Contributor
  • 1302 Views
  • 4 replies
  • 1 helpfuls

AI Search - Knowledge article relevancy

Hi All, I am currently configuring Virtual agent and working on AI search. Is there a way to improve the AI search accuracy/relevancy of the knowledge articles that are offered after a query has been entered.  If I enter garbage into the query i.e "a...

Tony Croft by Tera Contributor
  • 2128 Views
  • 2 replies
  • 1 helpfuls

Convert Incident to SCtask

Hi Everyone,I am trying to be able to create a Request/sctask from the Incident form to allow technicians to convert the incidents to the proper ticket when a users submits incorrectly. I followed the steps below but all that is happening is a reques...

Gemma4 by Mega Sage
  • 1543 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent Icon customization

Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...

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Daniel142 by Tera Expert
  • 2681 Views
  • 4 replies
  • 0 helpfuls