I want my Planned Start date to select 3 business days from today in change Normal change request.

[Sanafelix1323]

I have a requirement on change request. For normal change when we select

****Urgency as Normal - Planned start date should auto populate  3 business working days from today's date but should show an error message when user is trying to change the planned start date.

Can some one guide me on the script requirement.

[Mark Manders]

Is this on the backend or on the portal? Do you want to allow people to change the start date, or just show a message? Do you need to prevent the creation of the change if it's shorter than 3 days, or just a message? Is the message also to be shown if the date is set to further in the future? 

[Community Alums]

Hi @Sanafelix1323 ,

I tried your problem in my PDI and it works for me please refer below steps 

I created onChange Client script of Urgency variable and added below code 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    alert('Check Urgency')
    if (newValue == '3' || newValue == 3) {
        var ga = new GlideAjax('giveDate');
        ga.addParam('sysparm_name', 'getDate');
        ga.addParam('sysparm_startDate', g_form.getValue("start_date"));
        ga.getXML(updateCampus);
    }

    function updateCampus(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
		alert(answer);
        g_form.setValue('start_date', answer);
    }

}

I created Script include which if client callable and added below code 

var giveDate = Class.create();
giveDate.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getDate: function(){
		gs.log("Here", 'giveDate');
		var sDate = this.getParameter('sysparm_startDate');
		var dateThree = new GlideDateTime(sDate);
		dateThree.addDays(3);
		gs.log("threeDays = " + dateThree, 'giveDate');
		return dateThree;
	},

    type: 'giveDate'
});

Result 

When Urgency is medium start date is 23

When I change Urgency to Low it gives start dtae as 26 which is 3 days ahead 

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

[Sohail Khilji]

update the code for business days !  

[Community Alums]

Hi @Sohail Khilji and @Sanafelix1323 , 

Please check this link for business days 

https://www.servicenow.com/community/developer-articles/add-business-days/ta-p/2324391

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak