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Virtual Agent End State Edits

Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...

Approval hubs integration with Workday

We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...

Kaileb by Tera Contributor
  • 449 Views
  • 1 replies
  • 0 helpfuls

issue when export records

I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is? 

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History of incidents not updated in every 48 hours

Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month.  Is this possible to achieve, how we can see those tickets? Thanks in a...

Mohammed20 by Tera Contributor
  • 1246 Views
  • 5 replies
  • 1 helpfuls

Service Now Ticket Activity Change Notification

Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...

D-a-n_L by Giga Expert
  • 774 Views
  • 7 replies
  • 0 helpfuls

SLA

Out of the Box SLAs for incident table is not found on my instance. Is there any plugins to bring the OOB SLAs for incident table?

Narmadha PR by Tera Contributor
  • 393 Views
  • 2 replies
  • 2 helpfuls

Resolved! Interactive Filter - User Selection Persist

Hi All, For interactive filters with default value, is there any solution to make the default values persist on page load/refresh? It seems that whatever the last user's selection was the filter remembers it on page load/refresh. I found another arti...

Kristoff15 by Tera Contributor
  • 482 Views
  • 1 replies
  • 1 helpfuls