Is it possible to integrate Avaya phone system into ServiceNow for live agent chat assignment? I am not finding any information regarding Avaya Integration that can be utilized for virtual agent/AWA. Essentially we would like to have ServiceNow/Avay...
Hi Everyone, I need to filter the 'watch_list' field (an OOB field in the Task table), but I can't use reference qualifier or dictionary override (they don't want to edit OOB). I’ve tried using g_form.setReferenceQual() in a client script and g_form....
1.I have a field called software date(Date type) in one table, that should not accept future dates. 2. One more field called percentage(integer)Maximum value that can be updated in Percentage field should be 100Please help me to achieve this.Thanks i...
Hello everyone,I'm currently trying to modify the list layout of the 'Configuration Item' field. This field is a reference type field located on the 'Edit' parameter screen within the ITSM Mobile Agent app.Currently, the record list is displayed by '...
Hi Team, In agent workspace dashboard when I clicked on single score it is redirecting to list view but i wanted them to redirect to workspace. can some one please reply to me.Thanks In advanceThanks & Regards,Haritha D.
I am currently trying to create a dashboard that contains a times series graph that displays average delta between two columns on two tables over time. First table is from the alert table with the "created" column and the second table is from the inc...
Task is to create a related list of problem on a incident.form. Than wirte a script for the below scenerio...When create a problem from existing incident than it should copy the data of all the incident fields which are common in both incident and pr...
Is it possible customize the related search of the incident to see all language articles for specific group and the same behavior for esc portal, native ui contextual search&SOW.Additionally, specific group users needs access for all knowledge articl...
Hi All, We are exploring to achieve a requirement wherein we need to 8 hours minimum per day and 40 hours per week. Also, there would be multiple timecards in a single timesheet. We were able to customize to achieve 40 hours per week however when we...
Hi All, I need the course details or info for CAD and ITSM CIS in ServiceNow learning. Thank you in advance. Regards,Abhilasha G T
Hi, has anyone worked on creating multiple RITMs based on data from MRVS using Flow Designer & not via Workflow. I have tried to create record & also Submit Catalog which haven't been quite fruitful as expected. The ask is as below. Thanks in advance...
I am working on a development instance in Xanadu and trying to import Assets, to create Assets and cmdb items. From documentation it tells me that it does not auto create models, however, when I import my assets, it automatically creates product mod...
I want to find Duplicate/Similar Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check and ana...
There is two same email send at same time to the user. I have checked BR and I have checked notifications as well. Is there anything else which can be done in order to find the bug.
if (approvers1.length > 0) { var gr1 = new GlideRecord('sysapproval_approver'); for (var j = 0; j < approvers1.length; j++) { gs.info("Approval 1-"+approvers1); gr1.initialize(); gr1.sysapproval = curren...
