I wanted to unerstand how do you manage the failed change and any lesson learned? Do you utilise via the Post-Incident review or do you have a separate function within your change management where the change manager would liaise with the Change coord...
Hi All, I am fairly new to making reports on service now but I have made a few reports and I wanted to get the data from it exported out into a spreadsheet. I am having to manually input the data into a seperate spreadsheet by changing the date rang...
Hello Team, I tried to create a record producer with unmapped to field variables. Upon submission of an incident, these unmapped to field variables shows in the Incident summary page. However, from Platform side it doesnt (similar to how variables sh...
I was trying to embed the survey in MS Outlook and I found below threads regarding the same.Embed surveys in Microsoft Outlook - ServiceNow CommunityEmbed surveys in Microsoft Outlook - ServiceNow Community Plugin: Outlook Actionable Messages (App i...
Many chats are being disconnected automatically without action of the agent or the use and are showing as Closed Abandoned. There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This ...
I have a requirement regarding reference field preview. I had multiple views (like View A, View B, View C) on custom application table when I am previewing record I need to show View B I have tried " sys_popup " It's not working I think it will work ...
how can i set the variables and return back that variables
Hi there, I have requirement to add some text underneath of the Chat Icon of virtual agent. I checked different articles from ServiceNow, but I don't think it's possible. If it's possible then how can I configure that? Incase if it's not then is the...
I am looking for a particular property which sets up the "timeout duration" of an idle Live chat. If there is not interaction on a live chat, after how long will it timeout? RegardsPriya
When clicking in the notification link inside email,link should redirect to the form with prefilled values i.e currrent ritm number in the field of the form.Make sure prefilled values should only appear when redirected through the notification link, ...
What are the Ways of Routing Assignment Group for the Record Producer ?
Hi, I wanted to know the purpose of "Hold Duration" field for interaction records. I was unable to find any business rule or script that might populate the value into the field.Thanks!
Hi We are going to start using Interactions and I'm looking for inspiration. What are your categories and closure codes for Interactions please? Thanks,Kirsten
Hello, This post is more of a 'brainstorming' discussion. Need some ideas regarding how can we 'standardize' the catalog item process driven by flows. A kind of 'one size fits most/all' approach for items driven by flow.A generic flow that can fit th...