I want to hide the work notes column for a specific group

[ark257]

I have a group called X for which i need to hide the work notes. They can have access to all the incidents but shouldn't be able to see the work notes on them.

[frviuf · Accepted solution]

Hi @ark257,

Use Access Analyzer to determine which read ACLs that allow the users to see incident.work_notes

For those ACLs, add the below script to deny read access:

if (gs.getUser().isMemberOf('name of group')) {
    answer = false;
}

[ark257]

Hi @frviuf 

This is really working.

I had a query, in our instance we have three departments X,Y and Z. The people in this group belongs to department Z and they shouldn't be able to see any other tickets where caller is not from their department.

They should also not see any change, problem or tasks and shouldn't be able to update anything on those incidents they can see.

I have written a business rule for this but it didn't work

[ark257]

Hi @frviuf 

The provided solution stopped everyone from seeing work notes or updating them which is not something I am after. Can you please let me know if there is anything else we can do ?

Regards

Avinash