Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

I want to know the who is viewing a case at the same time in Agent Workspace

sivamanikan
Tera Contributor

‎08-22-2024 07:21 AM

In Native UI we can see if more than one person is viewing the case.

we can see who all are viewing at the same time 

How to enable the same in Agent Workspace  Washington version

0 Helpfuls
  • 231 Views
1 REPLY 1

Brian Lancaster
Kilo Patron

‎08-22-2024 11:53 AM

Use Service Operations Workspace instead. It is the replacement for Agent Workspace and should already be available for you to use.