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Resolved! Catalog item variable help text.

I have a catalog item text variable for example name.  I have another catalog item variable for example select value which has 2 values for example important and not important. The requirement is if select value is selected as important then help tex...

abhisek by Tera Contributor
  • 519 Views
  • 2 replies
  • 1 helpfuls

Resolved! CCIF - Virtual Agent - Live Agent

I created a custom integration with the virtual agent using the CCIF framework in the ServiceNow documentation.It tells us to create actions in the flow designer for the rich control. Almost everything is working, I receive messages from the virtual ...

CarlosPetrucio_0-1738714097581.png

Workflow / Flow / Subflows

Hello,I hope everybody is doing great,Can someone helps me to set up a flow (and subflows if necessary) that do the following : 1- When the user submit the change request : automatically one Change Request will be generated and assigned to the group ...

Resolved! Filtering CI Records Based on Category in Incident Form

Hello Everyone,I have a requirement to populate the CI records based on the Category on incident form. for example, when a user selected a database category then the configuration item field should show only the database class CI's and also if the us...

shareef_223 by Tera Contributor
  • 1024 Views
  • 2 replies
  • 1 helpfuls

Resolved! Exported report is showing values in seconds

When we generate report from task_sla table, fields such as Duration, Business Elapsed time display values in hours / minutes / seconds. However if we export same report, then those values are displayed in seconds. How can we export same data which i...

RakshithS by Tera Contributor
  • 653 Views
  • 1 replies
  • 0 helpfuls

Assignee availability

Hi I'm relatively new to ServiceNow. Other ITSM tools I have used, have had the ability for assignees / technicians to mark themselves unavailable (leave, projects, sick etc).Having looked into within ServiceNow (Xanadu), using #ITSMPro module, I can...

jamesgander by Tera Contributor
  • 292 Views
  • 1 replies
  • 0 helpfuls