How do I create a Flow in Flow Designer to run after a Comment is added to an Incident? It is easy enough to specify the trigger condition (Additional comments changes), but how do I access the comment itself, which is a journal field?
Business rule - (function executeRule(current, previous /*null when async*/ ) { var fields = current.getFields(); for (var i = 0; i < fields.size(); i++) { var field = fields.get(i); if (field.changes()) { var nam...
Currently, in my organization there are very generic questions ask to generate an Enhancement request.What are some questions you guys ask on your ServiceNow portal to create and ENHC ticket?
Hi! Looking for some help with getting a catalog client script to append a variable value to the end of short description. I have been using Now Assist to generate script but when I submit test tickets the value is not added to the short descriptio...
The sys_attchment table is storing the sys id of the image but it is not getting displayed on the incident form or any RITMBut it is getting stored in the table
Hey folks,I'm currently facing a requirement where I have a Change Calendar report configured based on the Planned Start Date. I want the report to be highlighted by State by default, rather than having to manually select "State" from the Highlight b...
I want to call a workflow from flow designer so that flow will wait for the event to be triggered. But I can't see 'call a workflow' action in my instance, I have to activate some plugin for it?
when user visit a table list view in workspace , we want to show latest record selected by default , we just need to show that record it as a selectthen based on available buttons(remove/delete), they can perform the action.Note: just need to show a...
how to set up ansible spoke where we connect to ansible using mid server
We activate the major incident via service operation workspace.When trying to collaborate and initiate via microsoft teams, error message appearsWhat should we configure to work?
Hi Community, There is one more impact called 4 with no value is reflecting in change, after performing risk assessment in production recently. I want to remove that from impact. but not sure where to remove this. please help me to fix the Bug and P...
I have the following list collector. My requirement is if 'None' is selected, then the other options can not be selected, how can i achieve that?
Hi All,I have a below requirement:we have 3 networks OOG, COR and CON for the requested for's company and each network has separate group like OOG Group, COR Group and CON Group.When the Requested for's network is CON need to send approval to CON Gro...
We wish to check if changes to dev or test environments that can be done during business hours (8.30am-5.30-pm) are being scheduled to instead occur outside of business hours, and if this is the case has this increased over time. I would like to dash...
Hi Team, We have got a requirement to run the indicator templates/indicators bi-weekly which we don't have the option in OOB. Could someone kindly provide guidance to achieve this with best practice? Thanks,Majji
