If user don't have can contribute access but still he is able to see the KB while creating articles

vishwanathav760
Tera Contributor

‎01-20-2025 04:42 AM - edited ‎01-20-2025 04:49 AM

when knowledge contributors can only see and select knowledge bases that they have "contribute" access to when they are updating a knowledge record (new or existing). 

vishwanathav760_0-1737377334480.png

 


They should not be able to select a knowledge base that they do not have "contribute" access to. How can we achieve this ?  

 

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎01-21-2025 03:33 AM

You will need to check the Knowledgebases where the users have access (for which they shouldn't) and check the below related lists

 

  • Can Read
  • Can Contribute
  • Cannot Read
  • Cannot Contribute

If someone can access a KB you feel they shouldn't one of two things is happening

 

1) The user has a role or is part of an User Criteria that is allowing them access to the KB.

2) There is custom ACLs in place that is granting access to the Knowledgebase

 

KB access should always be managed through User Criteria on the KB itself. If you have people getting access to a KB you feel they shouldn't, it is likely one of the two scenarios above (possibly both) 

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