HI All

how to Restrict SC task access a particular user    Thanks

Case description gets erased when submitting cases

Hello Community, we have an issue where a customer creates a case from our service portal, all the required fields are completed and when they hit the submit button the case is created but the description somehow does not carry across, I know its an ...

What steps are involved in activating Line-manager approval through a variable in Service Portal?

Identify Variable Triggers: Determine which variables in the Service Portal will act as triggers for Line-manager approval.Configure Approval Rules: Establish rules specifying under what conditions Line-manager approval is required based on the varia...

Can you provide guidance on how to set up Line-manager approval triggered by a variable within Servi

How to populate categories/subcategories on serviceNow PDI ?

I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...

Virtual Agent - Setting Field on Incident Form via script

Good Morning;Please forgive my ignorance on this topic as I delve into our virtual agent setup.Problem:  I need to set the Business Service (business_service) variable on the incident created by the virtual agent.  I need this to be static. (either p...

Write a script to delete all the inactive users who are the member of network group.

Created vs. Resolved minus Canceled

I'm trying to create a report that can show the number Incidents and Requested Items Created on a date versus the number of items resolved on that date (So I can show a week or a month or just a certain time period as I change the filter).  I'm using...

Duplicated Default Branding Record - Can't remove the duplicate now

Hi!I was fiddling around in the sys_cs_branding_setup table where branding records for the virtual agent is located. I duplicated the default branding record (Insert & stay), but, now I can't delete the the duplicated record or change its branding na...

Can I ad Next line to the assessment question

Hi All, I have a requirement to add the a line break in my assessment question, which is a string field. I dont want to use the details field. Example : I want the assessement output like below1. Do you want to take this AssessmentIf Yes then check t...

Sort Pending approval report by planned start date on Dashboard

Hello All, I created a report for all pending approval and I put it on a Dashboard i want it to sort by planned start date for all the users how can i do that can any one help? How can i sort Pending approval report that I created  for change based o...

How to add tooltip on form section

We have one requirement to add tooltip on a form section with both English and French (screen shot attached). Can anyone please suggest how to achieve this.

Can anyone Please help me replacing greeting in SLack (VA)

Hi,We have integrated Slack for VA.Can anyone Please help me replacing greeting in SLack as of now its “Let me know how I can help you today.''  I want to replace that with “I hope you're doing well today. How can I assist you? Can anyone give me ste...

Approvals are not triggering

Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...

Add 'Sort by' Option to Topic Content Widget with Default Selection on Page Load

I want to add a "Sort by" option to the topic content widget, which is available out-of-the-box, so that it is selected when the page loads. The page I'm working on, which contains this widget, is located at https://dev****.service-now.com/esc?id=emp...