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Resolved! Catalog request

I have catalog requests that business users can use and when they are making the request for themselves Manager look up works fine but when they try to request it for someone else the Manager look up fails in the shots Danny is the logged in user loo...

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How to schedule a monthly purge of a table

I created a Delete Job.  It works except that the "Run at" condition to schedule it is a set date/time.  I need to run this job every 3rd of the month.   How can I make this Delete Job run every 3rd of the month repeatedly, instead of only once.  

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MWright1 by Giga Guru
  • 687 Views
  • 7 replies
  • 0 helpfuls

Special Handling Notes

Hello Community, I created a new special handling note and applied it to a handful accounts manually which is easy enough.I now have a request to create another but there are 400+ ULT ID's that I need to associate it with can anyone assist with a fix...

Flow designer missing variable value

Hi All, i trust this email finds you well. SITUATIONi created a catalog item which contains a variable called "action" (select box). The variable itself has no choices, but choices are added/removed via client script.I also created a flow to automate...

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El Cuchi by Tera Guru
  • 378 Views
  • 1 replies
  • 0 helpfuls

Tickets I Submitted IS(DYNAMIC)

I created a report that showed the tickets that the person viewing the report had created.  It is no longer allowing me to edit it for whatever reason.  I created this about two + years ago.  So I decided that I would just create a new one but am hav...

cmikepage by Kilo Contributor
  • 421 Views
  • 2 replies
  • 0 helpfuls

Servicenow ATF

Hi All, Please help me with below queries, Question1:My project is having 100 catalog items build ,In ATF is it possible to run a single test for 100 catalog items?How it can be achieved? Question2: In a incident or any ITSM modules can i pick Field ...

BanuC by Tera Contributor
  • 264 Views
  • 1 replies
  • 0 helpfuls

Dynamic link to Major Incident from Workbench

Hi everyone,This is probably really simple and I'm missing something obvious.In the Workbench Comms plan for a Major Incident, I want to be able to link our internal stakeholders directly to the Major Incident. eg "To view the MI, click here". In reg...

SiWri by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Need to reject by only one user from all groups

Hi Team, We have multi select variable as approver field for standard change once request approval it will trigger approval to each group members in the field, each user from the group has to approve it the the state changes to authorize, but the pro...

svani by Tera Contributor
  • 364 Views
  • 2 replies
  • 0 helpfuls