Child incident's resolved date should be same as the parent incident's resolved date
Hi All, I have a requirement that the child incident's resolved date should be same as the Parent incident's resolved date. How to achieve this? Thank you.
Forum Posts
Change Report help
Hi Everyone,I need to create a basic list report to show active change requests with the impacted services. I am able to display the data either using change_request table or task_cmdb_ci_service. However, the problem is it is only displaying changes...
Issue: Configuring the text snippet that is generated from the knowledge card from AI Search
Hi everyone, Does anyone know how to configure the text snippet that is generated from the knowledge card from AI Search? The text snippet taken from the article body isn't consistently from the top of the article body; sometimes it's from the middle...
Resolved! How to get all accounts from a hierarchy
Hi Team, I have a requirement wherein I need to find all accounts under an hierarchy.Suppose I am on an account as highlighted in red belowI want to get the names of all the accounts in the hierarchy as below . Can someone tell me how to achieve it? ...
GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON
GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON KINDLY SUGGEST HOW CAN WE REMOVE THAT ERROR MESSAGE
Virtual agent - Approvals using MS teams Approval notification
Hi all, I have a question. We want to know the # of approvals that were sent and approved using our SNOW virtual agent on MS teams. With our VA we receive an approval notification on MS teams where the approvers approve or reject the request. Does s...
How Update existing records when REST API sends modified information
Hello!I am pulling data from third party using REST Outbound API and I want to update records for given user if user name changes instead of creating a new account.As of now it is triggering a workflow to create a new account and it is not updating o...
How to create custom slash bucket that should open via UI Action
Hi Team, There is a requirement to create a custom slashbucket which should open after click on UI action on Contact Relationship table. That Slashbucket should show multiple accounts to be selected.Can someone guide how to achieve this requirement? ...
when user is able to submit an incident from Virtual Agent after suggested knowledge articles is not
Hi, I have a requirement like When users are suggested are knowledge articles on Virtual agent and they don't find it useful, they should be able to submit an incident.please need suggestions. Thanks
Splunk integration for CMDB
Hi All,I have to transfer all the data for servers which is present in Splunk into CMDB table without using discovery what is the best approach I can use here?
Flow Designer action JSON Parser 'Generate Target' not clickable
'Generate Target' not clickable. for more information see the attached screenshot
ticket raised in correctly
Option to convert one catalogue item/category into another when ticket is raised incorrectly by the user instead of asking user to create separate ticket.
WorkfLow Studio
Ok im using WorkFlow Studio and im having an issue with displaying values on my RITM Form. So if i fill the Form out correctly with zero issues all filled out variables show up on the Form but if i mess up and choose a different pathway of variables ...
How to edit and resize variables in variable section of record producer
In my requirement, align variables variables and need to add more variables in this section as mentioned below image.just like in this alignment and need to add from site, to site, from campus, to campus these fields need to add in variable section. ...
Trigger survey notification via Virtual Agent Bot in MS Teams
Hello, Does anyone know how to create actionable notification (take survey) in virtual agent via MS Teams? I tried creating new provider notification from asmt_assessment_instance table but I'm having a hard time displaying the survey URL as this is ...
