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Hi All, I want modify the message displaying on the dashboard. refer below screenshot and i want to add link there. how we can achieve this..?
Forum Posts
Virtual Agent - Teams Integration - Customize chat end message.
Hello All, I want to modify the message to end the conversation with an agent from teams. Upon checking, I have observed that we have the following property: com.glide.cs.end_chat_msg which has the value: Type {0} any time to leave the chat. How/ whe...
Assign Approval to User based off a Value in a Sharepoint List (nested switchcase or If statement?)
I've been trying to figure this one out and had no luck. Man Sad Context: I have a PowerApp where users submit a report (the data from which is uploaded to a Sharepoint list). When a new list item is added - this triggers an approval flow to the mana...
Virtual Agent not ending conversations
Hi guys, I'm trying to get VA to end conversations right after the user sends any command like "bye, good bye, bye bye" right after starting the conversation. What's happening is that these phrases are going to AI Search, can anyone help?
Resolved! Track where the field change has been made
I have a Field in the Requests ticket that changes after something is processed (it might be a business rule but I could not find which one).After it is processed it appears a blue circle which says who changed it, is there any possible way of seeing...
Inviting another agent for help in the chat conversation instead of chat manager.
Hi Team,Inviting another agent for help in the live agent conversation is possible instead of adding the chat manager for help in Agent chat.
Conversation Autopilot Implement for Incident Creation in ServiceNow
Hi Team,I have agent chat setup correctly and I want use Conversation Autopilot quick action to Create incident anyone can suggest how can i setup this functionality in ServiceNow
GlideRecord search of any kind won't return the record
Hello guys,This is a really weird bug.I have a big script include that has specific internal methods that call itself to perform multiple actions.But then, there is a specific method, where the parameters are a Record where it has information and a r...
User can view/edit/create only incident which he has created how to achieve this?
In servicenow instance User can view/edit/create only incident which he has created how to achieve this?
Virtual Agent not ending conversations
Hi guys, I'm trying to get VA to end conversations right after the user sends any command like "bye, good bye, bye bye" right after starting the conversation. What's happening is that these phrases are going to AI Search, can anyone help?
How to make a field editable for all users with a specific role
Hi All,I have a requirement where the field in the incident table must be editable for all users having a specific role.Example: RCA(checkbox) field must be editable for all users with a specific role.How to achieve this?
Blinking Browser Tab when there is incoming chat from agent on Virtual agent end user side
Is it possible to make browser tab blink or flash when there is incoming chat from agent on Virtual agent chat bot?
Need to skip approval if requested by is part of approvers
Hi Team, Need to Skip approval on RITM's if Requested by is part of approvers list, approvals are configured on flow, please suggest, thank you. Regards, Ash
How to check de active user and assign approver to any active user
Hello All i have been post three time this question but no one gave me solution my requirement is in workflow i generate user approver that user is inActive now if my user is inActive then othere active user should approve the approval i am new in w...
