Images are copied from Servicenow articles

RahulRAJAS
Mega Guru

‎01-06-2026 03:15 AM

Hi All,

Previously when I copy an article from SNow and paste it ms word it gets pasted along with images/screenshots
But now it doesn't paste the images, could you please suggest.

FYI, we have implemented Advanced Knowledge Management also.

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8 REPLIES 8

rhutika24
Tera Contributor

‎01-06-2026 03:49 AM

This is expected behavior in ServiceNow Advanced Knowledge Management

Knowledge article images are stored as attachments and rendered using internal ServiceNow URLs. When content is copied from ServiceNow and pasted into external applications (e.g., MS Word, email), only text is transferred—images are excluded.

With Advanced Knowledge Management (AKM) enabled, this behavior is enforced and cannot be overridden.

RahulRAJAS
Mega Guru
In response to rhutika24

‎01-09-2026 02:41 AM

Hi @rhutika24, Thanks for the info.
Good to know this.

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vaishali231
Tera Guru

‎01-06-2026 04:00 AM

if you want image go to sys attachment table  . which store all images , check desired image and dowanload 

vaishali231_0-1767700806826.png

 

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RahulRAJAS
Mega Guru
In response to vaishali231

‎01-07-2026 04:30 AM

The issue is facing by all users and I cannot suggest them to go to attachment table right? Vaishali.

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