Impact 4 is reflecting unknowingly from no where in Normal change

[raginiv]

Hi Community, 

There is one more impact called 4 with no value is reflecting in change, after performing risk assessment in production recently. I want to remove that from impact. but not sure where to remove this. please help me to fix the Bug and PFA.

[Arun_Manoj · Accepted solution]

 @raginiv ,

1.Right click on the impact field , select show choice list.

2. from list the view , edit the impact label name  for the 4 .

[Arun_Manoj · Accepted solution]

 @raginiv ,

1.Right click on the impact field , select show choice list.

2. from list the view , edit the impact label name  for the 4 .

[Deepa_Nagori · Accepted solution]

Hi @raginiv 

When you see "Impact = 4" with no label, it usually means there is a choice value = 4 that doesn’t have a label defined in the system.

To fix this:

• Go to System Definition > Choice Lists (sys_choice).
• Filter for entries where the Element is impact and the Table is change_request.
• Look for a row with Value = 4 and either no label or a label that shouldn’t be there.

If you find it:

• Delete it if 4 is not a valid option in your process,
• Or update it with the correct label if it's supposed to be used.

If this helped, please mark the response as correct and close the thread so others can benefit too.

Regards

Deepa