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Forum Posts
Resolved! Not getting proper output
Hi All, I have used this script : var gr=new GlideRecord('incident_task');gr.addQuery('sys_id','f9f3a80e476dbd1065296439736d4ke3');gr.query();if(gr.next()){ var result=new test().getSymptoms(gr.incident.parent.u_symptom.getDisplayValue()); gs....
Google Cloud Monitoring to Servicenow Integration for Incident Creation
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
Copy filed values from Child incident to parent incident
Hi team,The subject line is bit confusing but the required functionality is that only. We have incidents and an UI action called 'Approve Major Incident' to create a major incident with that respective incident. Then, the initial incident becomes chi...
How to escalate incident
As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...
In AWA users are available in another service channels
Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...
Resolved! Catalog Client Script to populate variable
Hello All, I'm trying to write a simple message in a single line text variable based on if a record is true or false. I'm using this within an onLoad catalog client script. I know I'm missing something very basic and likely writing this all wrong. A...
Sidebar Styling (Pin and Search icons)
With Washington release Theme Builder got updated to allow users to configure components and confirm they conform to branding styling. With this I believed that I would be able to determine what controls Sidebar discussion styling. Unfortunately this...
How I can fix font issue in scheduled report
Hi there,How I can fix font issue in scheduled report. When I execute it, it sends report in the email as either PNG or PDF. In both cases, font is unreadable sometime. see the screen shot. Please let me know if I can fix it.
Resolved! Change the state to a new reques
I need to change the state to a request when this has been created, for example when this is created the state is newif I wanna the change the state to another, How can I do it?
Resolved! Strategic Portfolio Management
Did Strategic Portfolio Management replace Service Portfolio Management or are they two separate applications?
Virtual Agent Lite and Virtual Agent Pro simultaneous integration with Teams
I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out f...
How to set SLA Due date based on variables "event date" in catalog item
Hello, Could anybody guide how can I set SLA Due date as 30 days from the date user selected in catalog item variables "event date" through workflow. We have a variable event date in catalog item when ever user select event date we have to add 30 day...
Sync survey template and email template for email notification
Hi, I have created a customized survey and now I want to send email notification for incidents and requests with this new survey.In the email notification, I get the option to select the 'email template' but how can I select the newly created survey ...
How to add assignment rules to two tables of same category in servicenow
Hi Everyone,I have a doubt regarding assignment rules. I need some info on how can we have assignment rules: If Table A and Table B have same category and need different groups to be populated, How can it be done?where the category is same for both t...
