Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') { gs.addInfoMessage("Please populate Field...
Hi All, When I select 'Add User' from the dropdown menu, and subsequently add one or multiple users in the following field, along with one or multiple groups in the subsequent field, My requirement is that those users should be added to those groups ...
Can anyone assist me with getting the fields to display correctly for non-text fields? It looks like it will display correctly only if the field is text but if it's a reference field or a drop down it's not pulling the displayed value for the variabl...
I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.
Hello Community!We're looking to integrate SN Virtual Agent with Microsoft Teams to streamline our risk event creation process. Our goal is to leverage the capabilities of SN Virtual Agent within Microsoft Teams to efficiently manage and respond to r...
Hi,we have implemented Teams as additional support channel, so that a chat out of Teams is handled by support agents in Service Now.Unfortunately we have one issue after the other and solving them always takes weeks or months. What experience do you ...
What is the process for Asset Reuse in HAM do we have any solution available OOTB in ServiceNow? We are looking to maintain the technical specifications(mostly product details like hardware modle, cpu speed) details of assets for reusing the assets. ...
Virtual agent should get Auto- Resolved the incidentsEx: If printer is not working automatically it should check and give the resolution or it should resolve the issue.
Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. We have went through and made sure a...
I would like to restrict the "Pack" business service to a certain group.For example, when the applicant is from the "STORE" location, the business service cannot appear for him. I'm using the Vancouver version
Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...
After adding a value in the field for multiple rows, it shows undefined. The undefined ones are a container .I have tried all the hidden/visibility options, but they didn't work.
Hi every one I want to set a restriction of having a minimum of 3 letters to a single line text or else show a error to enter minimum required characters to the filed. For maximum length of the filed I have already used the variable attribute filed m...
accountAdd: function() { var arr = []; var accounts = this.getParameter('sysparm_values');gs.info('Accounts:'+accounts);// Here I am getting the proper number of sys_ids. If we select 2 accounts we get 2 and so on. for (var i = 0...
Hello,I need to make my variable read only in the ticket status widget. I tried the following client script on Both UI it works on the incident form but not in the widget. I have tried updating widget server script to data.embedVariables = $sp.getWi...
