Hello Community,I am attempting to have scheduled job run a catalog item every 6 months. I see where you can schedule this, however a script is not working. It does not seem to do anything when I execute however running the catalog manually seems to ...
Hello Community, I have been tasked to create a CSAT survey for my entire department with 5 basic questions. There are about 5 teams within the department. Am I able to create one holistic survey for the department but once I start gathering data bre...
Hi All,I have a requirement Actually in record producer, if "Please select who this request is for:" is refernce from sys_user table, in that variable if user is from norway country selected then "confidential role" should be hide from What type of ...
I have added setLimit also but getting Transaction cancelled - Available memory is almost depleted , please suggest, after query my total records are 28k and childgroup length is approx 26k, but when i checked in baground script its giving error.Note...
Hi All, The Virtual Agent(VA) client has menu option to 1. Contact a Live agent, 2. Send email to support , 3. Call support as shown in the attached screenshot. My requirement to setup support email address dynamically on VA client based on logged in...
I do have set of countries, based on the requestor country we need to show some variables on the from for only category 1 countries users. Please suggest.
Hi All, I have a requirement that when i search with some text in global search, currently it is not showing sc task & ritm records. But, I want to show them also in search results. Can anyone help me please..?
Hi every one, I have an issue in my virtual agent, he can't start the conversation i don't know why, i need help please.
Configure sla for incidents alone
If the CTASK ‘Assigned to’ value changes from Person A to Person B; Person A receives an cancel notification and Person B receives a new notification. Thank You
I have a workflow for a catalog item that we would like to hold until a CHG has reached the Scheduled State. The form asks for the CHG number in a reference field (currently no conditions). I have a checkbox on the Catalog Item (which will be hidde...
Hello, community!I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am definin...
Hi Community, We are facing a strange issue with NLU, NLU model have been trained and VA Topics published in Prod, test has also been performed using "Try model" and "Test" UI action on the VA Topic with 100% reliability. When I try to test the Topic...
Hi ,1. I created Display business rule please find below snap for script 2. Even if i make it business rule In-active still popup message showing 2 times!3. Created Ui policy please find below4. Conditions in both business rule and ui policy5. Even...
Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...
