currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. When the user selects dissatisfied, a respond (inbound) email will be sent to servicenow(our instance). i want that response email sent ...
I want to autopopulate the field value for when user use that specifice link.For example. If I provide a user any catalog form link. servicenow.abc.com If I provide this link to sometime. One field value should set automatically.
Hello, In MSIM workspace we have created reports of type executive and technical. It has been created but when tried to preview it won't show report instead user is getting log out, please see attached for reference. Kindly advice on this issue, also...
Hi Team, I want to create a field with same data type as Street in location table. But I am not able to find this type. Can someone help me to create a field like this, or guide me?
Hi All,Users are replying back to system generated mails like comment mails , the email response is not copied over to the additional comments or worknotes. (Users - who are already present in the system). Please tell me where to do the configuration...
I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Is it okay to remove this restriction? Would taking this action result in a violation of the license?Thanks in a...
Hello, Community. Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!
HiWe are using "Data table from instance definition" widget to show incident and ritm details on the portal. But it show only three fields for incident(number, short_description, state) and four field for ritm ( number, request, short_description, st...
In Flow Designer How to skip "Ask Manager For Approval" and "Group Approval" if request is opened by Manager Can someone please help me to achieve this Thanks in Advance
We have a business requirement that are copying ritm comments to sc task and sc task comments to ritm. On update we are sending notification to requested for and watch list but requested for is same in both the cases so it is going twice i.e from ri...
HelloI have used VA BOT to BOT integration and post configuring while testing in Postman when I test each topic separately it works as expected. But in the usual scenario, there might be multiple conversations starting in parallel so I have been test...
Hi All,I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.So now, when I am trying to check sites by Impersonating 2 of them ABC dont have acces...
Hi Experts , I have created an Onchange client script on Incident form to auto populate the Caller`s location. Which is working fine when creating the Incident through Incident form. However it is not working when the Incident is created through In...
