Hi, 1.When we update the Assignment group values in RITM it should be reflect to the SCTASK and Request Assignment groups.2.When we update the Assignment group values in SCTASK it should be reflect to the RITM Assignment groups. For this I have wrote...
Change model has write roles AND can read defined, which user has the ability to modify the change model record1. user with itil admin role2.user with sn change write role3. User with Write role OR that match the can write user criteria4. User with W...
Hi All,Can anyone share any documentation or steps on how to clone instances from production to test or dev instances?After cloning, is it possible to revert back to the old instance?For example, if we clone the production instance to a test instance...
is it always the display value of the sys_user table?
I have created on-call schedule and created a escalation setup for the on-call scheduling. But escalation emails are not generating. I have created the trigger rule as well, But still I did not see any escalation emails sent to the Primary/Secondary ...
Hello, I have followed the steps in this link: https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-ai-search-topic-block/m-p/2963087#M8763I have a requirement where we want to change the text "I need more help..." in virtual agent ...
Hello team, recently one Record's Status was changed to "resolved" but don't exist any log record related to that change, we have verified the History, the sys_audit records, sys_script_execution_history and import_log to verify if it was change manu...
When an email is sent from an Incident , The subject will auto populate that is the OOB functionality. But it is not working for me. Any fixes available ?
There is a mail script which populates the variables Requested item number,Description and created on from task table. This is the mail script which is already present:var gr = new GlideRecord("task");gr.get(current.task_id);template.print("<br>");te...
hello, iam unable to create an Ritm Via inbound email action as steps i followed 1. i have created an email distribution group as email xyz@gmail.com 2.And i created an inbound email action using cart Api where below code (function runAction( /*Gli...
Hi Team, I want to apply restriction for assignment group type is "A" and logged in user is member of group. Then he should not able to update 3 fields on SCTASK table. Please suggest.
Hi All, I am trying to fetch the variables and it's values populated while creating record producer in a server script.Using GlideRecord on the Record producer base table is not working. So, I am using GlideRecord on 'sc_multi_row_question_answer' to...
Having a query: If my Discovery schedule is scheduled once a day for scanning the particular network having 10K CI's and and if 10 more CI's got added, will the schedule will scan all 10k +10 CI's or it will can only newly added one.Please suggest.
I was wondering what is best practice or how other organisations manage approval in workflows when the approver is not available to action the approval. Example:Requester logs a catalogue item where they have selected an approver from a reference fie...
I am working on a business requirement where I need to populate Dynamic Ci group value in "Dynamic Ci group" field on the change form.The Dynamic CI group value is fetched by this way1. Open the Affected CI record2. Go to Service Configuration Item A...
