I have a requirement to add a Business Card requested item (Catalog Item ). Users would select options; i.e., name on the card, office, phone numbers to include, etc. Users are allowed to select as much as they want to appear on the card. The issue...
Hello Community! I am trying to let non-itil users view specific incidents assigned to certain assignment group on portal page using standard ticket widget. However non-itil users are getting ACL restricts while viewing the page. I tried creating new...
Issue - User unable to approve RITM requests from the personal mobile deviceCan anyone please help why this error is occuring while user is trying to approve the request from mobile device as soon possible.Please find the screenshot for referenceThan...
Hi All, When the change is in Review, Approval and Implementation state, if planned start/end date is changed, then it should reset the approval again. Approval is triggered for Auto approval group, but approval is not triggered for the manually adde...
Hi All, I am getting error "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: Problem opening a handle to remote file: /Termed/resourcesterminated.csv" with schedule import. Please help me to trouble shoot the issue. Thanks,Nick...
Hi All, I have a requirement where I need to redirect to the portal page from UI page.Tried with "gs.setRedirect(url);" But it didn't help much. Also, I need to hide one button in UI Page. Please advise on this. Thanks.
Hi, So In EDM scopped application, i have a catalog item called "TP" and it has a request type field which has create_tp, modify_tp, terminate_tp choices. so when submit the form with request type as terminate_tp, then a related list tab called EDM R...
when we are creating incident from virtual agent, user need to select priority and incident should be updated with that value. How to achieve this
We have an Event management system which received ok alert from our monitoring systems and we would like to auto resolve the Incidents whenever we receive the OK alert, however the assignee detail is mandatory. What is the best practices to handle th...
Hi Team, If anyone has tried to automate slack -> Virtual Agent using java and selenium , Can you please help me with the documentation or steps to follow as I am doing a POC to automate VA through slack. Any materials would be helpful
I am looking for best practices to setup knowledge management for release notes. Should I have two libraries? Is there such an option? We are on the Washington DC version. Ideally, there will be a library for release notes for all of our applicat...
Hi All, I have a requirement to change the username in the activity log for the user who has attached the attachment. I had tried to make changes in the sys_history_line table but unable to find the changes made for the attachment upload.Is it...
Change Record creating duplicates records with same change number
I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...
Hi expertsI would love to get helpWhat is the best practice to display business service and service offering data according to my choice in the configuration item field