I have BR works on incident table with when is before inserted or updated based on some condition I insert additional comment using this command current.comments="some text here";and it appears correctly but it sets the created by to me" current user...
When a Closed state is selected (Closed Complete, Closed Incomplete, Closed Cancelled) and record is saved or updated then a message will appear stating "You have closed your Remediation Task. You may also wish to close the associated Issue <link>." ...
Hi, I am looking to create a record producer that will have multiple options.Several options viewable to all users. Two options only viewable to specific roles (Supervisors/managers). Is there a way to do this?
Hello Experts, Can anyone tell how to fetch hour from a glidedatetime value. I am using this script var gdt = new GlideDateTime ("2017-03-31 15:13:43");var gdtsplit = gdt.getDisplayValue().split(' ')[1].split(':');gs.print(gdtsplit[0]); It is returni...
I am trying to get certain variables to show up on a certain task. I am using the workflow activity Catalog Task at the bottom to select a variable to show on the task. I selected 8 out of the 90 variables but when i go to the task, all 90 still show...
Hi folks,We've reports created on incident metric table, It's throwing report_view ACL error when trying to access data.I've found ACL on metric_instance while debugging.How is this table related to incident metric table ?
I'm new to flow designer and have the following question:Requirements:1) User submits a request and Task A is created.2) In Task A , the analyst needs to make a decision to proceed or not proceed (See image labeled 1)3) Once a decision is made to pro...
I'm trying to hide one variables (action) in my multirow variables but its not working with client script. var requestType= g_form.getValue('request_type'); if(requestType =='add_location'){ g_form.setVisible('action', false); }
Hello @Ankur Bawiskar , have created seperated thread and below is the need , we have UI Action called session and when it's clicked it open page and display Session link and Key , Currently we have following script in UI Action which works perfect ...
Hello, what does "Change%" and "Change is 1" means in the analytical hub here? What's the meaning if the change% reach 100 or 0? Please help
Hello community, I'm currently testing and developing the PA Management KPI Dashboard... need help does anyone knows why my widget is like hanging and have missing lines during certain dates?
Can the Vancouver version of ServiceNow convert an Incident to a Request?
I am relating articles in ServiceNow and I noticed that the article I am relating to the primary article does not relate back. Is there a way that once I relate one article, that the other article (being related) also relates back? I am needing this...
how to get exact number and not as 18k or 21k when data exceeds 5 figures in scorecard visualization of widget type list displaying an automated indicator:-#performance analytics
Hello Community,As part of my work creating virtual agent conversations, I’ve noticed that at the end of these interactions, customers often have the option to open an incident if they are not fully satisfied with the assistance provided. However, th...
