Implementing Virtual Agent for the first time with Now Assist
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-20-2025 12:38 PM - edited 03-20-2025 02:40 PM
Hi Everyone,
We recently upgraded our license to include Now Assist. Our next big win with SN is to get a virtual agent stood up in both our service portal and in MS Teams. I am looking for some clarification, do I need to run through Conversational Interfaces Guided Setup first, create a VA then enable Now Assist? Or am I able to get started through Now Assist and build our first Virtual Agent that way? In my searching for documentation/guides/on-demand courses I find either one way or the other but neither starting at no virtual agent to a built virtual agent with Now Assist.
Any insight into how to go about this implementation or if anyone has a guide/documentation that talks about this specific scenario, it would be great. I can test and in dev and work through it but doing it the right way out the gate is always preferred. Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 02:15 AM - edited 03-21-2025 02:16 AM
Hi @architect
Below links help to configure the virtual agent:
Step by Step Servicenow Integration with Microsoft Teams--Check below article
Configure Virtual Agent for portals. Check this
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714318
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 05:57 AM
Hi Robert,
We are preparing to embark on this exact journey! Were you able to determine how to go about this?
