Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Hide user records in the Assigned to field.

Hi Team,Based on logged in user I want to hide the user records in Assigned to field.Example: Which users are in Indian county or Group is -xxx- that user select a --Y-- group in  the assignment group field. we  hide few users in  Assigned to those a...

User Criteria script

Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. Only manager and above can access it. Thanks

sparkles by Tera Contributor
  • 205 Views
  • 1 replies
  • 0 helpfuls

CMDB 360 is not working

Cmdb360 contains multiple reports out of which few are not working in our Production, QA environment and working in Dev environment only. That reports are below one. Cis not reported by discovery sourcesData mismatch Total CMDB 360 records Please hel...

DattaPisal1_0-1707125469424.png

Email notifications to external user.

Hi Team,Good Day!                           I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...

Atchutaram by Tera Contributor
  • 516 Views
  • 2 replies
  • 0 helpfuls

Setting Assignment Group based on Idea Category

Hi @LL i need to set the assignment group and assigned to based on the Idea category.  I tried to search the category field in form layout but it is not present taking the value from the portal(server). I tried to create 1 business rule for fetching ...

KumariDivya_0-1706768282067.png KumariDivya_1-1706768282068.png