Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
hello .I need help for this task in the Virtual Agent > Categories I didn't find new button. please help me to do this task Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...
I have had a request from our Servicedesk to remove or hide Assessment Instances records for a specific year we went live with surveys this year but records created prior to going live are appearing.
I'm trying to create a flow to automatically produce a new incident based on an existing one that the customer has no access to. When we have an outage-like ticket (but not using the outage module), we want to display some basic info to the customer...
Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Serv...
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
Hi all, We are just starting to build out services and service offerings. Under Configuration Items we have many classes, servers, application services, devices, etc. If a user selects an application service we would like to only show service offer...
Hi what is the date retention of VA conversation? Next is how can I disable the deletion of VA Conversation? Thank you
Hi guys,I need an UI action to add incidents in related lists through existing Problem ticket.
Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!!
