The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
Hi Community, How to hide activities from the notes tab when a checkbox is checked. I am able to hide the complete incident when this checkbox is checked if user is not the member of a group but these activities are showing under notes tab when this ...
If user creating a change request via copying the change by 'Copy Change' UI action, in this case is there any way to know the difference between which is the original change request and which is the copied change request?
I have catalog requests that business users can use and when they are making the request for themselves Manager look up works fine but when they try to request it for someone else the Manager look up fails in the shots Danny is the logged in user loo...
Hi All, i trust this email finds you well. SITUATIONi created a catalog item which contains a variable called "action" (select box). The variable itself has no choices, but choices are added/removed via client script.I also created a flow to automate...
Hi Experts,I am new to SRAPIs. I am trying to implement a user functionality where, the user can select any number of records from the list view of a table and download it in CSV format. I am trying to achieve this via making use of SRAPI. However, I...
I have a change freeze schedule starting 28th March-2nd April and the timezone is Australia/Sydney. I have created a change request with the start and end date as 27th March. The change Now isInSchedule is returning true. This is giving unexpected re...