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Live monitoring of Virtual Agent chat

Is there a way to monitor the content of a virtual agent chat as it's happening? If a user is transferred to a live agent, I can watch the chat (i.e. see what is being typed by the agent and the user). Is it possible to do that to see what a user is ...

SiWri by Tera Contributor
  • 942 Views
  • 2 replies
  • 0 helpfuls

Resolved! if the task contains 14 approval step

Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...

Azure AD Tenancy Migration impact to SSO Users

Hi, We are about to migrate all of our staff from our current Azure AD tenancy (local to our region) to our parent company's global tenancy. We have Azure SSO Provisioning in to our ServiceNow and will have the same in the global tenancy. I am strugg...

captcha

Hello Team, there are some users are not able to see the recaptcha. Thus, please change the recaptcha to another captcha provider.could you please advise how we can change the recaptcha to another captcha provider. Thank you. Please Advise. 

Community Alums by Community Alums  
  • 311 Views
  • 3 replies
  • 1 helpfuls