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Forum Posts

Get catalog variable action in flow designer

Hi!! I have a requirement to create a record in particular table and I am planning to use flow designer for the design. When I am trying to get the variables using Get catalog variables action, there is no available variable in list showing.  What ma...

Virtual Agent Topic top 5 items

Hi guys!!I have a requirement to create a flow for the Virtual Agent that can display the top 5 requested items below the active topics configured for the Virtual Agent. Is this possible?Do you have any guidance or options to help me? Are there examp...

Daniel142 by Tera Expert
  • 1127 Views
  • 3 replies
  • 0 helpfuls

Resolved! Creating CIs via a Service Request

Hello community!Hope you are all doing well  I've heard that it is possible to create CIs via a service request.The idea behind this is that an end user accesses the service catalogue to request an item to create a CI. In that item, the user fills in...

claudiamd by Tera Contributor
  • 1306 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to restrict record producer for user specific country

Hi All, Requirement: I have one record producer which I want give the access for only those user which country should be Argentina ,Brazil, Colombia, Mexico in their profile i.e location.country so how we can add in available for to restrict the acce...

rmaroti by Tera Contributor
  • 2640 Views
  • 13 replies
  • 1 helpfuls

Get HTML value

Hi @dhanrajp Please help me with the code. Below is my html code, need to print end user email address. </td></tr><tr><td valign="top" style="font-weight: bold;padding-top:10px;padding-bottom:10px;border-bottom: 1px solid #E6E6E6; width: 100px;">End ...

sivareddy by Tera Contributor
  • 977 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report Trend by Day-of-Week and Hour-of-Day

Hello, I am trying to produce a very specific report on requests (catalog tasks) and incidents that trends by day-of-week in the X-axis and hour-of-day in the Y-axis.It appears that the options to trend by are only available for the X-axis.I can only...

APJ by Tera Contributor
  • 4540 Views
  • 4 replies
  • 0 helpfuls

Resolved! Add total in donut report

Hello team,I have a report on HR profile table which shows part time and full time employees. But, I need to add a total number in my donut shaped report. Is this possible? If so, could anybody help?? Please refer to the SS below: Thanks,@Ankur Bawis...

Singh3_0-1715930386808.png
Singh3 by Tera Expert
  • 1725 Views
  • 2 replies
  • 3 helpfuls