In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis.
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03-18-2025 02:44 AM
In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis. But in the native view its working fine.
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03-18-2025 02:51 AM
Hello @NeethuB
Please check the Problem task creation rule for workspace. You can find it in BR and Script include - you might need to debug there.
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03-18-2025 03:04 AM
in native view its working fine
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03-18-2025 03:07 AM
Share screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader