Hi All, I have a requirement to increase the width of virtual agent chat in portal.Chat is configured via "Service Portal Agent Chat Configuration" this table Is widget responsible for making the changes / do we have the configuration where we can ad...
create a report to show users number of users with more than one active account ( you need to glide aggregate on email)
For a change request, when i click on a 'Proposed Change' UI Action from the right-click menu in the 'Affected CIs' related list, I encounter an error. The message states that security settings prevent the execution of this action on the specified re...
Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.We do have retro changes and n...
I'm not sure if I labeled my post correctly, but I am seeking help with an import set. I received the XML that was exported by someone on the team prior to me coming on board. I created an update set first, then I went to retrieved update sets and ...
How to add knowledge articles to VA chat in servicenow
Hello team, We have a list collector under: sn_cd_audience and qualifier is : nameINTeam Leader,HR,Blue Collar,White Collar,All Employees So this is working fine for Admins but when a user is trying to use this will basic roles they see "no matches f...
Hi I have a requirement to create multiple RITMs (it can be upto 900 sometimes) under one Request. is there any limit to create number of RITMs under a single request. If there is no limit how many number of RITMs would be the best practice. Its actu...
Hi All, On Catalog item, we have attachment icon, I want to make attachment icon mandatory with red asterisk based on choice value of select box.Currently we have two scripts for native and portal view and we are displaying error msg and avoiding for...
Hi All, I'm testing the OOB configured Inbound Action to create Security Incident. During my testing, the emails is able to ingest but it didn't create Security Incident, it seems below condition didn't met. I did research about this and there's a su...
Hi Team,We have configured Microsoft Teams integration with ServiceNow using Now Assist and now we need to send notifications to the users whose surveys are pending since 10 days using Now assist. We need to send them the links for the pending survey...
Hi i kept failing validation on this Consume a Samsung SyncMaster 22" Class BackLight LED stock record from the Asset Simulator stockroom using Asset Tag P1000479. there is no field for asset tag
Hello All, 1. We want to see those records which were created before Apr 2024 but it's not visible before Apr 2024 in PA dashboard. 2. Some group tickets are captured in the PA reports.Example : group 1 & group 2 tickets are merged and getting captu...
How to translate Object GUID field (base 64 language code) to user table correlated ID language using Script.Please suggest you are response it will helps me.
Hi All, I need to create a report where ageing calculate from the date is assigned to i.e L2 group, L1 is different group.how can i achieve this? what filter i can apply in the incident report so that it calculates the ageing from the date it is assi...