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Incident template selection to be made mandatory

Dear All, Happy Friday!!!Looking for some advise here. We use both CSM and ITSM and I have a requirement to make selection of an incident template mandatory when the Incident is created from a Case. How could I achieve this? Any guidance is appreciat...

Santy19 by Tera Contributor
  • 334 Views
  • 2 replies
  • 0 helpfuls

SLA Definition | Type and Target not visible

Hi All, We have created custom sla definition and de-active OOTB one. Now issue is that, Type and Target fields are not visible when we are in global domain, but visible in child domains. Attached screenshot for your reference. Thanks  

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Milind1 by Tera Contributor
  • 438 Views
  • 3 replies
  • 0 helpfuls

Building a CEO Dashboard

Hi Everyone, I'm trying to build a CEO dashboard but unable to see an documentation or video for guidelines to build one. Can anyone please provide any useful documentation or blog that is useful for the beginners ?Thanks in advance! 

Stimson by Tera Contributor
  • 564 Views
  • 2 replies
  • 0 helpfuls

How to pass field value from UI action to another form field value

Hi Team, I have a requirement wherein when we click on a UI action it should open another form and copy the value in Contact field which is a reference field from current form to the new form of same field type.Below URL is getting opened which is a ...

Community Alums by Community Alums  
  • 547 Views
  • 4 replies
  • 2 helpfuls

How to set RITM short description in flow designer

how set ritm short description with other variables values in flow designerEx . I want to populate RITM "'name' +for+ 'request_for' " in short description of a RITM with flow designer. Can I directly add sting values to the Description in flow design...

Rahman786 by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls

Resolved! How To add end user name in chat Panel

Hello Team, I am configuring Agent Chat and need assistance with adding a user name to the chat panel. Can anyone suggest how to include the end user's name in the highlighted panel below? 

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