Reporting
Hi all, Object ID from cloud resource able not available for Pivot type report in column or in row? any reason ? how to make it available ? ThanksRoopa
Forum Posts
Platform Analytics - Filters not getting applied appropriately
Hi Everyone, I'm have two donut visuals created from a single KPI and grouped by different breakdowns. When I apply filter the filter gets applied to one of the visual and other doesn't get applied. I'm unable to understand the reason behind, can som...
show the list of email address of all the user
var grUser=new GlideRecord('sys_user');grUser.query();while(grUser.next()){gs.print(grUser.email);} i run it in background script of PDI but on running i got not authorized as output pls help me to corrected error
on change client script using a synch call
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if(isLoading||newValue==''){ return; } var ci=g_form.getReference('u_configuration_item',getCIdetails);function getCIdetails(ci) // ci is object{g_form.getValue('u_...
Next experience greenting message
Hi Experts,Requirement- On user table we have custome "xyz" field(string field), and client wants that field should be visible everywhere user first name is visible in native UI.e.g. 1) When itil user login, they are landing on workspace and there is...
Filtering for values on a Service Catalog Item
I have a catalog item that references the Cost Center table using Variable X, Y, and Z each using tree-picker attribute. The referenced Cost Center table offers parent/child relationships.In that table I have:Cost Center (X) --> Center Center Child (...
Test migrating a report to the new platform analytics experience that ISN'T part of a dashboard
Is there a way to test migrating a report to the new Platform Analytics experience that isn't part of a dashboard?
Refreshing the NLU Models in an Instance
Hello everyone, I have multiple SN instances. All of the NLU models between the instances have become out of sync, i. e. the model on our dev instance is not the same as the one on our QA instance. We have always used update sets to transfer models f...
Counter should update based on the due date
In the Risk event form, Due Date: Add ‘Counter’ field in the Key dates section. The counter field should updated based on the Due date changes.Due date in the Risk Event Task should not be greater than Risk Event due date.Scenario 1: If a due date is...
I'm creating HR case and it is showing html tag in description field.
Hi, I'm creating HR case and it is showing html tag in description field. When I'm creating HR case using backend view it is not showing html tag in description field and when I'm creating HR case using portal it is showing html tag(<br/>) in descri...
Resolved! Virtual Agent topic transfers the users to wron queue.
I'm having two queues "queue-1", "queue-2" and "topic-1", "topic-2"on the virtual agent window. When the queue 2 is out of business hours and if the user select the queue-1 topic in the chat window, it is creating work item to the respected queue con...
Hi all
Hi All, I have install Glide Virtual agent & ITSM VIRTUAL AGENT CONVERGATION in our instance.Now we can't see 'Conversational Interfaces Guided Setup' in our instance can you help please. ''
Change Risk Assessment is not returning the correct Risk Values
We have created a new change risk assessment and using the newly created risk assessment in change. But its not returning correct values. Instead of low its returning very high .
Resolved! Increase the number of Breakdowns applicable for Indicator
Hi community, Is it possible to apply more than two breakdown for a indicator? currently im in the Washington DC version
How to set the default value in interactive filters dashboards
I want to set default value in interactive filter Refer below screenshot i have tried as selected some values in the default value field but it is not applying Refer below screenshot Is there any other way please help me on this.Thanks in advance.
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