Inbound Email Actions

[Devika]

How to add attachments on interaction record using inbound actions .

[Ankur Bawiskar]

@Devika  

so how are you planning to use inbound action?

Will user reply to instance email and it will create a fresh interaction or user will reply to the earlier email sent and then add attachments?

what's your exact business requirement and what did you try so far?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Devika]

We are trying to send some emails ,but the attachments are not getting mapped to the interaction record that is generated from mail .

[Bhuvan]

@Devika  

Try this,

https://www.servicenow.com/community/itsm-forum/how-to-transfer-attached-files-from-interaction-to-r...

If you need specific help, please explain your business requirements and on what conditions you want to add attachments to interaction record via inbound action and how they are related.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan