Deletion of a request in Servicenow
Can a request be deleted by an admin in ServiceNow? if yes, can it be a compliance issue?
Forum Posts
Resolved! how to get the model name catalog item from to the short description for SCtask ?
i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field what should i select ?
Resolved! showing as hide " add to cart" when i tried to pick the template catalog item in flow designer ?
Why is it showing as hide: add to cart in catalog item when i click on the template catalog button on the create catalog task option instead of the catalog items and variable sets in get catalog variable ?
i have a created a different view for peripheral request , how can i tell flow designer to use that?
i have a created a different view on the SCTASK form for peripheral request , how can i tell flow designer to use that?
Resolved! how to disable the add to cart on the catalog form?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
sla
Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resolution'.-- The SLA should run based on the 'Assigned_to' which has the different time zones.Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resoluti...
what option to select : what should be displayed and stored when trying to create a ritm form?
i am trying to create a ritm form but not sure what should i select this ? Field : what should be displayed and stored i am picking data from a table : alm_consumable . Pardon me as i am new on this
How to make a table[cost center] read only with one of its fields being editable? [ACLs not working]
Hello everyone! I have a requirement where one particular custom made role(assume X) should have the ability to view the entire table of cost center[cmn_cost_center] and they can edit only one (custom made) field on the table {all other fields apart...
Sharing a dashboard to everyone in the company
Hello Community I am in need of some assistance. is there a role I can use that everyone can view dashboards, I have tried snc_internal but this is not working as expected.We have our Major Incident/Problem Mgmt dashboard we are going to start using ...
Amending 'Close' UI Action on Interactions
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Adding agenda items in CAB Meeting which are occurred past two days from meeting start time
Hello, Adding agenda items in CAB Meeting which (Change requests created )are occurred past two days from meeting start time. Please let me know how can we achieve this condition.
Need help with setting-up SN - MS Teams bot to lower instances only as Prod already has a Bot config
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
SLA
How to automate SLA clock in such a way that it gets automatically resume & pause on the basis of store’s trading hours which could be extracted from Store Opening Times field from SNOW.
Help on a topic 'Submit a request(Deprecated)' in Virtual Agent Designer.
Hello All,There is a Topic 'Submit a request(Deprecated)' in Virtual Agent Designer, will Servicenow going to provide new Topic in that place or it is an End to the above Topic? Can any one suggest me please. Thanks & Regards,S.Swaroop.
