Html Translation in Virtual Agent
Hi Team, Could you please help me Translate Text in Html message configured in Virtual Agent .I tried using ${Text} , but it is reflecting as ${Text} instead of "Text" in the chat. Thank you
Forum Posts
webservice to create incident
I am working a requirement where i want to create a incident and incident task when an request(JSON) received ,Please suggest
History Report on CMDB Items
How can I generate a report on the history of an item from CMDB, such as a server or application, based on changes in CMDB? Should I use a data analysis tool like Power BI or Tableau that pulls data from a data warehouse if the data warehouse has Ser...
How to populate the on hold reason filed in now agent app
How to populate the on-hold reason filed in now agent app. When I change the state of an incident to on hold, The on-hold reason field does not populate in the screen fields of the Incident record. Is there any way I can make visible in the now agent...
Sum of Time Worked across tables & utilisation formulation
Hi, I'm looking to add sum of time worked across change request, incident and sc_tasks, count the number of heads in an assignment group to establish a utilisation % when comparing sum of time worked vs maximum hours. Count number users in assignment...
wm_ext_agent and wm_ext_manager not able to add to parent groups
Hi Team, Do you have an idea why I am not able to add te 2 external roles for fsmcp portal to the parent groups hence not able to propagate to child groups. But if I add them directly to child group it does gets added? BR,Ankur
Live monitoring of Virtual Agent chat
Is there a way to monitor the content of a virtual agent chat as it's happening? If a user is transferred to a live agent, I can watch the chat (i.e. see what is being typed by the agent and the user). Is it possible to do that to see what a user is ...
Request Submits even though OnChange Client Script is still executing
I have a request that allows end users to request access to a VNC machine. We have a string field on the request where the end user types the hostname of the machine. Then, an onChange client script runs and verifies whether it is a valid hostname by...
Contextual Search results using business service and m2m_kb_ci
Hi all,Looking for help. We have knowledge articles that we have associated to products (Configuration Items) via m2m_kb_ci. When an incident is being created we would like the contextual search results to display matches based on short description...
Resolved! if the task contains 14 approval step
Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...
Resolved! one cancelled task cancell all taska and cancels the ritm
Hi,3 tasks are created upon submitting a catalogue request, if one of the task is cancelled it automatically cancels all the remaining tasks and also cancels the request.I need to stop this and the other tasks that are not cancelled should still be a...
Resolved! How to Backfill new field Record Producer records with Variables
@Ankur Bawiskar Following up on discussion in Thread: Copy variable details to RITM description We've applied Ankur's solution in a Business Rule to fetch Variable Values from new RP records ("Cases" for us) and populate a new String field "Case Var...
Create inbound action based on email watermark condition
Hello,I need to create an inbound action when I reply on an incident email notification.I have to check if the related incident is closed in order to trigger the action. And I thought of getting the watermark in the email notification I'm replying to...
Help me with choosing IT service provider in NYC!
Hi Community Members, Seeking advice on selecting an IT service provider in NYC! Any recommendations or experiences with reliable providers? Looking for seamless support, expertise, and reliability. One of my colleagues suggested me about this- https...
Resolved! some one deleted the walkup location and now i cannot associate the badge to another location
getting Error MessageA badge reader may only be associated with one walk-up location please advice how to change the location ?
