A change template has been created and it appears in the portal. I then added the related list for the Catalog Variables and added a variable that is set to map to the field to the catalog item linked to the change template.When the catalog item is u...
Hi, I need help with pulling data from Azure and moving it to our custom table. How can that be done. So far we made a connection with Azure. But the data it pulls goes into the epic table and the information of the azure project is not displayed. Fo...
Hi everyone, I hope this message finds you well. I am reaching out to inquire about the efficiency metrics associated with Virtual Agent and HR Agent Workspace functionalities. I want basically the numbers of, for example, % of improvement when usi...
Hi,I have a RITM use case that is showing closed as grayed out even tho the state and stage of the RITM are Closed.This RITM is closed using a script. Any idea why this might be happening?
Hi, Our client want to know what all the configurations we can do with the Vancouver release with ITSM Standard Package.Like, what all the things we can offer to end user with the new release, which is not active/installed with OOB. I have tried to l...
Survey popup should be displayed within ServiceNow immediately after a user submits a self-service ticket or service request? The questions should also be stored in the feedback section on the Service Portal page. Regards,KP
I am trying to configure a UI Action on Incident Table that will open the dependency view of currently selected Configuration Item with a particular 'Predefined Filter'. I can select the filter after opening the dependency view but I am unable to di...
i wanna know how can I place in the work notes when a incident task is open or closed
Hi All,we have created one schedule job through flow designer on approval table. When the request is raised the approval is triggered to the approver and here when the approver is inactive then the approval should be assigned to his manager and if th...
Hello experts,Greetings!!! The search bar produces no results. When I try to look for Catalog items via the search box, it does not work as planned. Regards,Krishna. Please find the below snap for your reference.
Hi,I have a catalog item and variable referring to cmdb_ci . When user is creating service request they will be selecting the asset name form the variable and will submit the request. I want to send an email notification for the user who performed th...
Hi Team,I have a requirement to add cc in the notification activity of workflow in ServiceNow. Could some one please help me on that. Thanks in Advance
Hello! I am trying to build various indicators on the incident_metric db view. One indicator I'd like to build in particular is for the On hold reason field. Essentially, I'd like to use that indicator to build a word cloud widget on the On hold reas...
Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?
