How to dot walk approving record in approval table
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Forum Posts
Resolved! [Glide Notification Translation] Translation for mail-script-added CC
Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Resolved! How to get On hold reason where incident was on hold and current status is closed
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Resolved! Using UI page in Workspace with UI Action
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
Follow up Survey if initial Satisfaction Survey is 5 or less referencing Incident
I have an email notification going out for a 1-10 Satisfaction Survey based off an Incident. The initial email has the Incident information utilizing triggerID field to show short description and Incident number. If this survey scores 5 or below, I h...
Catalog item & Flow scoping
I have a catalog item in global scope & i have created a flow for it which is also in global scope now i need to put them into a scoped app how can i achieve this asking this coz i need to do this for all the existing items & flows as well is there a...
When creating a CAB Approval group, Are there any restrictions on group names?
I am thinking of creating a new CAB Approval group to define CAB approvals.When creating a group, are there any rules regarding the name?For example, starting with CAB.Please let me know if you have any.
How to expand the virtual agent chat window by default after loading the service portal form
The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
check undefined
Hello experts, Is there any way we can check undefined in servicenow using a gs function? I am new to SNOW Scripting.
Resolved! convert string to Glidedate
Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From" which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...
Skip a node in virtual agent
Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...
reference field vs lookup select box
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
Does any roles are required for the agents who takes care on the live agent chat?
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
How to get the Title of logged in User in Business rule
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
How to open the Virtual Agent Chatbot using HREF link from a catalog item description
Hi Team, I would like to know, if there is any way to call the "Virtual Agent Bot" to open on click from a description part of the catalog item. For eg, the below snippet has the item name as "Password Reset" and the description has "click here". I...
