Hi i have a catalog form that needs to check on the next available stocks for the next stock room before reassigning the ticket successfully else to throw an error. the code below i tried and it is not working on the check for the availability of th...
how to update the stockroom name based on the assignment group ? i tried to use this but stockroom field of the form is still blank i created the business rule on it . (function executeRule(current, previous /*null when async*/) {// Check if As...
Hi All, How can we add email script in provider notifications .added email script but it is coming as mail_script: surveryurl and not as link. Please help
I want to prefill today's date in the date picker field in the Service Portal. Is there a possibility?Html<sp-date-picker field="::spDatePickerConfig.startTime || {}" sn-min-date="min" ng-model="start.value" sn-include-time="false" sn-change="timeCha...
How to check the existing functionality for, when we create a reference type variable which column will be shown when we select a particular record?
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is not a manager, then only his name has to be showed in the Requested for variable, Logs also get executed.Even though the condition matches it is retur...
Using a flow, I want to add a user to a group. However, I want to first check to see if the user is in SNC External group. If yes remove the user from the group before adding to the new group. If no just proceed to add the user to the new requested g...
How can you see what is being asked of virtual agent by site that it is placed on? (we have VA deployed on 19 sites)How can you see what is be addressed through self-service and being resolved on each site?
I want to show to catalog item on portal if the asset state is "In stock" and sub state is "available". Otherwise hide the catalog item.
Hi, We are using "Email Access Restriction" on our HR lifecycle events table - but the restrictions doesn't seems to be working. Did anyone encountered this issue? what can be the reason? seems like a simple setup.
Virtual Agent is not un assigned from incident even after task SLA is Breached on table "sys_cs_auto_resolution_context".
i have a catalog form created. 1. how can i make it automatic populating the stock room field based on the configuration of the stock room ? 2. how can i put in a check for stock availability in that particular stock room of the item in the varia...
Hi everyone, I wanted to know if it is possible to use a "Custom with label" field to get the value of a field in a table and display it on the portal. I have never used this type of variable so Im not sure how to do this. The field is this case is t...
Hey, We have an issue where if an user start a live agent topic from ms teams and if live agent is online but not accepting the chat, then the virtual agent just keeps the user on hold and there is no message from virtual agent even after minutes lat...
Is it possible to autopopulate fields in timecards where the value should be the same from the case form.and when hitting new button in the timecard the services field should be autopopulated based on the value of the same services field from the cas...
