Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
Greetings, Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. Scenario: Virtual Agent installed in non prod instance and added to Employee CenterConversation Flows all do...
Hi Team,I have requirement to create a Database View for two custom tables say A and B. Both tables having a reference field named as "Account" to customer_account table. There is no direct relationship between A and B but we have account field ref...
I have created a query business rule on the task to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. US users should be able to see all tasks created by users from all countries. UK users should only be abl...
i need help!!!!!It doesn't work for me, the condition is this: Notifications that need to be sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment gr...
We want to create Interactive filter for individual Month (like January, February, March.....) and Year (2022,2023 and so on..).We have created script Include and also we have modified OOTB BR (Get Date Filter Options for Date Filters). PFA screensho...
we want to make variables fields mandatory on incident form when assignment group changes to another group, i want to make Rejected and rejected comments fields, and also please help me how to capture those values in activityPFB screenshot,i tried UI...
Hi , i want to remove users from groups containing 'X' role when the user is inactivated Note : nearly 90 groups contains this role Thanks in advance
How can i remove the down part of the list which shows (item,delivery date, stage, price,quantity and total). in catalog item.
Hello all, I have been facing issue with service request item, After closing the sc task using close complete button the requested item is not getting closed, and in workflow it got stucked in catalog task activity and this issue is only for some of ...
Hello, We have been configuring and deploying Virtual Agent between our on-premise dev and production environments. Production environment is fine, but in dev environment, now when trying to request a catalog item via VA, the link to the catalo...
The Requirement is reset the SLA when a member of that Assignment Group the case is Assigned to when they add an Additional Comment is added. This is not the actual SLA, it's only for KCI (Keep Customer Informed) SLAs.
We have a process when someone's account is disabled to blank out the manager attribute in AD.How do we blank this field out from the sys_user table?
How can I make a report of the least requested catalog items of a certain category in the Service Catalog?I tried using the sc_cat_item table, where I put as filters Sys id is one of the "javascript:new ReportFilter().getItemsInCategory('insert...
Hello folks, I have a requirement, adding a new url field to kb_knowledge table that holds a permalink redirecting auser to the Service portal of the current article.Here is the business rules I've created on update and insert.The Business Rules is...
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