Configure assignment rules Simulator Task

[AbhiL]

1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.

2. Using Assignment Lookup Rules, make sure that Incidents created against CI: PS ORA01 are assigned to the group: Database

after completion of task error showing.

Please validate you have associated a template with the correct assignment values to the Report Perf...

[Viraj Hudlikar · Accepted solution]

Hello @AbhiL 

For Q1, you need template to be created as show below and then map same template on record producer under "Generated Record Data" section.

Since validation error message is only about template so I believe your Q2 is correct. 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[AbhiL]

still its not validating

[Viraj Hudlikar]

Hello @AbhiL 

As your template has "assigned to" set not "assignment group" as per requirement. Take a small break and start your work which helps any developer to rethink what is done and what are we doing.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[johnnaidu11]

Hello @AbhiL 

For Q2,go to filter navigator and search for Assignment lookup rules -> Click "NEW".

Now select

Configuration Item as "PS ORA01" 

Assignment Group as "Database". 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

John