Incident backlog of my resolver group at a specific day

[stephmail]

Hello, 

I would like to know if it's possible to have the list of the incidents present in the backlog of my group at a specific date ?  

So Incidents opened before or on the specific date, not resolved at this date (not yet resolved today + resolved after the date) + assigned to my group at this date (even if today, it's assigned to my group or assigned to another group)

I hope to be clear enough.

Thanks in advance for you help. 

[JP - Kyndryl]

Hi Steph,

This is only possible with the use of Performance Analytics, which can register how may open incidents you had at every date.

It is not possible via standard reporting since the data is live and anything created 2 weeks ago can now be closed.

So you can only have the backlog of the current date.

What you can do is:

1) Create a new report "Open vs Resolve Incidents Monthly Trending" of type Column (group by Priority) trending by Created, per month

2) Add a Dataset "Resolved Incidents" to this report of type Step Line trending by Resolved, per month

So, on the same report, you will see 2 charts, one for the created incidents and one for the resolved incidents, by month.

It is not exactly what you want, but this is pretty cool.