Resolved! Parent/Child cascaded comment
HelloWhen a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.Does it the normal behavior?Thanks
Forum Posts
Help in Requirement
There is a catalog item with a variable that references the "ast_contract" table. Whenever a contract number is selected, it should be in numerical order. The following attributes have been used for the variable:ref_auto_completer=AJAXTableCompleterr...
Now Assist Virtual Agent is not working
All my live agents are offline, but this is showing that it will connect you to a live agent soon. What could be the probable cause over here and how can i solve it? Please provide a line-by-line explanation and steps.
Resolved! Want to know history of the assigned Computers to the all users in cmdb_ci
Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...
How can I access case record values in script
I am building a flow to run every day and check for cases that meet certain conditions. In the for each loop for the cases I am adding approval for each record found. I am trying to set the due date for approval but unable to get the variables.I trie...
Resolved! Virtual agent icon should display only for specific domain for specific portal, please help
Hello Everyone, Virtual agent icon should display only for specific Domain(e.g xyz) for specific portal (csm), What is best practice, how many ways are there, should we control in widget?please help.
Resolved! ‘Enable Also Requested For’ icon is missing
Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...
ServiceNow Virtual Agent to Azure Bot connection via REST
We have Virtual agent set up in our SN instance and I want it to communicate with an Azure bot that another team has set up and trained. So one of my users can navigate to the VA in our SN instance ask a questions and the answer is provided from the...
notification not able to receive when the use replied to active ticket
A ticket is created.The user receives a notification email.The user replies to that email.The reply is captured in the ticket's activity log.However, the assigned to person does not receive a notification about that reply. and not updating in additio...
Difference between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Porta
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.
update work notes when a field value is changes
hello, is it possible to update work note whenever a field value is changes without using business rules ? thank you
No readable comment only on one incident
Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...
Resolved! Chat Summarization Not Working for Now Mobile
I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...
PA : breakdown need to add in different table
how do i add a breakdown source which is present in Project table and its need to be add to demand indicator ?
