Continual improvement management use cases

Hello,I hope you are doing great,I 've studied the "continual improvement management" course on servicenow university, and I am looking for some use cases or a mini-project to practice this module, can someone please provide me some ressources in thi...

Changing default service portal- what could be impacted?

Hi... we have 2 custom built service portals in use by 2 departments.company.service-now.com/dept1 (current default SP)andcompany.service-now.com/dept2I know that the surveys will trigger to "..../dept2" if I change the default SP from dept1 to dept2...

Urgent : Getting Error on Sailpoint : Request execution failed for the sys_id 'null'. Target record

This is a very urgent and high burning issue for our Project. It will very helpful if someone can support us in this. There is an already existing Sailpoint Servicenow integration to populate User Table using a Transform Map. Sailpoint User data is p...

Parsing and performing operations on embedded arrays in Flow Designer

I am building a 3 custom table relationship and have to parse the below JSON example to insert records into an "order" table, "sku" table, and "asset" table (not alm_asset or alm_hardware, a custom table with additional asset info). While doing so, I...

Visibility for Skip Level HR Managers

I need suggestions and ideas for performance analytics managers hierarchy reporting. how this will be implemented? 

what is the advantage or benefit for using VA topic recommendations?

Just find that our company has topic recommendations app installed. Would you help me understand what is it used for? better give me a business scenario to know what's the advantage to use it? Thank you!

How we can calculate business elapsed time from servicenow incident_sla table ?

ServicePortal widget into a PA dashboard

I have created a service portal widget using PA indicators and now i want to add sp widget into PA dashboard is that possible?

Creating Incidents Using Virtual Agent

Can any user create an incident using Virtual Agent or do they require a specific role to be able to (eg. itil)?

Hr case Restriction for subject to under employee center my request tab

we would like to implement restrictions regrading HR case for individuals who can view them in the "My Request" tab. at present , anyone listed as a subject to a person in HR case can access the details of HR case can access the details of HR cases i...

Adding Support/Change/Managed by groups to the updated CIs based on the classes.

Hello All,I’m working on a requirement where we need to automatically assign Support Group, Change Group, and Managed By Group to Configuration Items (CIs) based on their respective CI Class.We have a predefined mapping of 28 CI Classes and their ass...

We are not seeing the users who check in on the Now Serving screen

Hi Community, We are facing an issue with walk up serving screen that we are not able to see any users in the now serving screen, i have checked below configuration of walk-up location. All configurations are in the place but not sure it is not worki...