I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...
My requirement is virtual agent auto suggest the category and subcategory using short description entered by user in virtual agent, What can i use to achieve this.
I created a service catalog using flow designer. The requirement was to have a label the approver type per approval level. The logic is there will be 5 layers of approval dependent from multiple tables. So what i did is to create a custom field in th...
Hi Devs, I'm a beginner and learning ServiceNow, it's functions & Scripts. I'm trying to create a UI Action button in PDI to delete a record but when I tried. It deleted all the incidents which was created earlier. Can someone please help me on this?...
I have a report created called "My Task". The reports have list view but it is not showing the column search or magnifying glass as shown below - How do we get the column search for reports?
Hi all, If an itil user has access to their on-call calendar, they can make substitutions/replace coverage and that still works. They used to also be able to remove coverage if it changes or isn't needed any longer. They cannot do that anymore and ...
Hi, I am using training instance and for some unknown reason I am unable to create new service offering. After saving the record, I did not find that record in list. Moreover, when trying to use chat feature for help, it is just showing limited optio...
On any type of Visual Task Boards when swimlanes are added the descriptions on the various records on the board are hidden. The “Show Compact Cards” setting is enabled and grayed out. Is there a way to have both swimlanes AND the ability to see the t...
Hi All, We have a transfomrmap which runs on whenever catlog item submitted, once its run it capture data from exel and create records in related table.But once those record created the created By of those records shows as " system", but we need to s...
Hi All,I have a few SaaS integration profiles available in the table samp_sw_subscription_profile_list in my test instance (Xanadu) at https://informatest.service-now.com. The integrations are up and running successfully in the test instance.I want t...
Hi SN Community, I have this requirement to auto populate what was selected in single select variable to my multi row variable field item.How to achieved this? I'm using client script below: But its not working. var upgradeOpt = g_form.getValue('upgr...
On the RDC workspace they have an inbox for the agent statusHow to create a report that will show me visibility of all agents status's
Hello dears,I created an UI Action called "X" , on "change request" table, and i want to not display it on the form when the state of a change request is closed or canceled, so I specified in the condition : current.state != 7 , but it d'din' work, s...
Hi All, Recently we cloned the instance prod to lower instances and we found out that one of the related links "Create remote task for provider" is missing in the lower instances in the incident record, but we found out that UI action in present but...
Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this The following guidance describes what devices are needed and function best for each Walk-up Experience feature...
