Incident Communication Plans also should have assignment group

[manikanta ravel]

I have one  requirement. For P1 incidents created with assignmet group 'ABC' - then Incident Communication Plans also should have assignment group as 'ABC' How can i achieve this?

[Nilesh Pol · Accepted solution]

@manikanta ravel You can simply achieve this requirement with help of After Business rule on incident table by gliding a Incident Communication Plan( incident_alert) table.

Did got stuck in the script?, let us know.

[Shree_G · Accepted solution]

@manikanta ravel :

Below Async business rule will help achieve this.

	var assignGroup = current.assignment_group;

	var glideCommPlan = new GlideRecord('incident_alert');
	glideCommPlan.addQuery('source_incident',assignGroup);
	glideCommPlan.query();
	if(glideCommPlan.next()){
		glideCommPlan.setValue('assignment_group',assignment_group);
		glideCommPlan.update();
	}

[Nilesh Pol · Accepted solution]

@manikanta ravel You can simply achieve this requirement with help of After Business rule on incident table by gliding a Incident Communication Plan( incident_alert) table.

Did got stuck in the script?, let us know.

[Shree_G · Accepted solution]

@manikanta ravel :

Below Async business rule will help achieve this.

	var assignGroup = current.assignment_group;

	var glideCommPlan = new GlideRecord('incident_alert');
	glideCommPlan.addQuery('source_incident',assignGroup);
	glideCommPlan.query();
	if(glideCommPlan.next()){
		glideCommPlan.setValue('assignment_group',assignment_group);
		glideCommPlan.update();
	}

[Robert H · Accepted solution]

Hello @manikanta ravel ,

Please create a Business Rule as shown below. No scripting required.

Regards,

Robert