Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning

[dipa11]

Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning ,

i created inbound action for this and for testing this i tried FROM field of inbound action and put my name and tested the INC created , but when i put condition Recepients contains abc@gmail.com  and send mail to devinstance@servicenow.com from my mail id it is not creating , where is my mistake can anyone help ...

[AshishKM]

Hi @dipa11 ,

Are you trying on PDI, If yes, then first you need to configure Email Account using your gmail account as on PDI email services are disabled by ServiceNow.

You can refer below thread for gmail configuration.

https://www.servicenow.com/community/developer-articles/integrate-your-personal-gmail-account-to-you...

-Thanks,

AshishKM

[dipa11]

Hi Abhishek ,

I am not working on PDI abc@gmail.com is example I given its actually client mail address that I am not written here assume it's client mil id and I am testing this functionality in dev instance and sending mail from my outlook to dev instance of servicenow ,when I send mail I m able to see mail coming but inc not created 

[dipa11]

@AshishKM hi I am not working in pdi I am working in client dev I stance and abc@gmail.com is client mail id I given as example due to confidential reason 

[Omkar Mone]

Hey,

can you see your email in sys_email table?