Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
I'm using condition builder and want the "starts with" operator to be case sensititve i want it to evaluate to true if it starts with MO/Mo/mo/mO so i don't want to make 4 Condition with OR is there a way to make it in single condition?
Hi, Additional comments, work notes and email are always collapsed if additional comments or work notes are mandatory? How to avoid this? Even I make the stacked view true, nothing happened
I'm trying to get a list of all successfull und non-successful login attempts over the last 2 years. I thought I could use table sys_user_login_history to get the needed information. But it looks like all data older than 1 month is deleted from it. D...
Hi all, How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?
Hi guys! first post and relatively new to SNOW with my new role. I am wondering based on our case data is it possible to segment a bar chart into 4. Attached is my bar chart of cases' assigned to my team of users. As the department is looking into ...
Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New." I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassig...
Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...
Hello everyone, as the title suggests, I am currently looking for a way to reference incident forms through a UI action and point it to our service portal. How can this be done? I'm currently using a client-scriptUI Action:function createRequest() { ...
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.
Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...
We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...
Hi Team,I have requirement the incidents contains short description start with exit asset details to the two group.for this I have tried with the query BR.when to run to condition is task type is incident and the script is below.please help someone f...
I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is?
