Hi,We are automatically adding comments from a business rule with a specific user name(that is Abel Tuter) when the ticket is assigned to the Database or Hardware groups.Additionally, we have created a notification to inform the caller after comments...
Hello Has anyone implemented SOW's as part of their VMW implementation? thanks in advance
Hello AllIts been a while since I have implemented VWM, I ran the data collector jobs but there is still no data under vendor scorePerformance score by vendor in the last 90 daysVendor satisfaction by vendorSee the attached, Im sure I have to set som...
Hello I am having an issue with date statements in data sources for visualisations. When I use a statement like created is less than 7 days ago, when I go back and edit the filter it looks like this:Created > javascript:gs.daysAgo(7)and is wor...
We have a variety of users request IT Changes. The required process and artifacts are hard for those who do this task infrequently. Has anyone ever seen a form/UI like a question/inquiry dialog that would prompt the requester for needed fields and th...
Hello. I am trying to set the default value of an HTML field (see attached) but no value is displaying - what am I doing wrong? Thank you.
Hi All, I want a catalog Item(already containing mandatory variables) should be always included. Is their any way which we can perform to achieve above ? Order guide is getting submitted without that catalog item(Not Included) Please suggest solution...
Hi All, My organization already has a ACL of read operation for a table having 2 roles in condition . Now they want to open Read access to that particular table for ITIL . If I am adding ITIL role in the condition with the existing 2 roles then th...
Is it possible to show the Virtual Agent Chatbot on the Incident form so user can have access to chatbot from the form view itself? If yes then How?
HiThere is a flow that processes the emails and creates INC/REQ, which gives the error shown in the image. Does anyone have any idea why this error is coming?
Major Incident Response OLAStart Condition:The 30-minute Response OLA clock starts immediately upon the creation or acceptance of a major incident. This clock runs continuously, 24/7, unless stopped.Stop Condition:The Response OLA clock stops upon se...
so the scenario is based on category, subcategory choices will be available on ESC on two different formand this choices is on our table and in the record producer we are using lookup select box as a type and table is sys_choice.This scenario is not ...
I am looking forward for a best solution to restrict the closing of sctask if there is any approval records are in requested state in it's RITM. I have already setup one BR in sctask table and it is working eventhough I need some solution using some...
Hi All We are trying to measure MTTR from the incident table and we would like this to show us the length of time an incident has been open minus any time it is on hold or in pause state. We have been using the business duration field but this does n...
Hello. Is there a way to configure how long a hint will display when a user hovers over it on a back-end form? It appears to drop off after 10 seconds. I tried modifying the glide.ui.accessibility.tooltip_duration system property but that didn't s...
