guided tour for csm
Can we run single guided tour on multiple list in csm workspace.
Forum Posts
When we click on AI Search Result from ESC Portal, it is redirecting to native view from ESC Portal
Hello All, We recently enables AI Search and we use ESC Portal. When we click on AI Search Result suggestions from global search bar, the system is taking us to the native view from. Have gone through many articles and unfortunately none has helped m...
Seeing embedded link for ServiceNow VA in MS Teams chats when you paste a link in chat with anyone
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...
Trend Open Ticket Backlog Reduction (all record types)
I would like to create a report to show how much we've reduced our open ticket backlog by Month this Year. I do not want to see same day, same week, etc. I want to show Jan, Feb, Mar, and so on and how much the open backlog has decreased month over m...
How to report the number of tickets that were reopened within 7 days
Hi everyone, I'm building out a Dashboard for monthly statistics on a Support team and am having trouble with one metric in particular: The amount of tickets that were reopened within 7 days of them being closed, the idea is that if it takes more tha...
Resolved! Filter variable in a variable set based on variable present in the item
Hi Community, I have an item which has variable called manager based on the manager selected by the user only the assignments (like a number on the same table where manager is also present) related to the particular manager should be shown up in the ...
Walk Up Portal Customization
Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic.Which is, If I click on a Button--> The next 2 options should be related to that particular ...
I want to add Recent catalog tasks created by user in record information in SOW
I want to add Recent catalog tasks created by user in record information in SOW similar to recent incidents. I am able to add the information however I want to know where to modify the script to display the requests. Any suggestions please.
Resolved! OOTB behavior, Incident Task SLA record after priority escalation
Hi all, Does anybody know OOTB behavior for the new Task SLA record which is created for an incident, when the priority of the incident is escalated ?Does the start date of the new Task SLA reflect the date the priority of the incident was escalated ...
Could not find a record in sys_cs_topic for column compiled_topic referenced in this update
Thank you for your help. I created an update set for a topic in the development environment and when I previewed it in the test environment, I get the following error message.What could be the problem? â– ErrorCould not find a record in sys_cs_topic f...
How to add module filter condition relating to a dot-walking column?
Hi everyone, I have some problems adding a dot-walking column as the module filter condition.Details are as follows. There is a module of records of a database table.The database table is a combination of Table A and Table B.Column [X] is a referenc...
Known Error
Hi, We are working on implementing Known Errors. The known error will be created from a problem. I have some questions related on Known Errors and would be nice to have some of your advice or feedback. 1. Should a KE created when it is in Root Cause ...
| User | Count |
|---|---|
| 20 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
