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Trending Incidents

Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?

Raj64 by Tera Guru
  • 202 Views
  • 1 replies
  • 0 helpfuls

Hide Remove all button from MRVS

Hi All and @Brad Bowman  I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...

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Brijmohan by Tera Contributor
  • 495 Views
  • 3 replies
  • 0 helpfuls

Resolved! Catalog Variable Lookup Select: Returning a reference

Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client.  I am trying to set up this variable to return a reference but it doesn't appear to be doing that.  It's returning a St...

tahnalos by Kilo Sage
  • 303 Views
  • 1 replies
  • 0 helpfuls

Teams notification variables

Having set up Teams integration app, I want to make a rather complex notification rules. The examples are like using cc and bcc-ish rules on each incident record. Now that I can make a notification rule that applies to all the notifications. Are ther...

Expert Feedback loop issue

In Expert Feedback loop, I am still getting the landing page where it says"There isn’t enough data yetEither we’re still aggregating your users’ data, or you don’t have access to the data on this instance." All roles(ml_labeler,nlu_feedback_admin)  t...

Shivani_09 by Tera Contributor
  • 425 Views
  • 2 replies
  • 1 helpfuls