Incident form values are clearing out once form saved

[Phanideepthi]

Hi All,

We have worked on capturing the business domain and business function values from the CI selected on the incident form through the below link

https://www.servicenow.com/community/incident-management-forum/populate-the-domain-values-when-a-ci-...

The solution is working fine but now the values are getting cleared out once the form is saved. Help me to understand why they are clearing out.

Thanks in advance

[Anand2799]

Hi @Phanideepthi ,

It's clearing out on load, because you are clearing out value of fields without isLoading logic.

Add this to your client script in start : 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
      return;
   }

   if(!newValue) {
    g_form.clearValue('description');
   }
}

Thanks

Anand