Create a Major Incident vs Promote Incident

[Jonathan102]

Hi all, 

When using the Create Major incident so that it creates a new INC and adds the candidate as a child INC, not all of the field values are carrying over to the Major INC.  Does anyone know where we could update this to carry over all the fields? We would also like to assign the new Major INC to a specific group but I feel like this would be in done in the same place as my original question.

Thanks,

Jonathan 

[Laveena-Agarwal · Accepted solution]

Hi @Jonathan102 

Yes you can totally do this 😊 — here’s the property you need:

com.snc.major_incident.create.copy.attributes

[Jonathan102]

Thank you very much!!!!!

[SohamTipnis]

Hi @Jonathan102,

There is a plugin for Major Incident you can install that will simultaneously help with your question.

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10